HR, Global Head of Process Optimization – HCM Employee Services, Vice President

Key Responsibilities

What you’ll do in the role

To work independently and be responsible to identify, select processes that can be optimized as well as have a view on the additional work that can be transitioned into the HCMES function alongside the broader HCMES Experience & Transformation team.

• Identifies opportunities to improve the end-to-end processes or services to drive better employee experience.
• Partners with Service Delivery Continuous Improvement team to prioritize ideas.
• Organise regular meetings with HCMES teams to identify processes for optimization.
• Map / Document / Analyse processes with the intent of improving them whilst having a view on transferring them to a new team within HR Solutions.
• Manage the broader Process Optimization team, ensuring they will provide local support for the necessary regional and global initiatives.
• Manage any vendor resources that may be offering documentation resources for the team.
• Establish global agreement with the regional HCMES teams as well as with the global teams on optimized processes.
• Manage senior stakeholders, showing progress of the function and KPIs.

HCM Operating Model Transformation

This role will play a pivotal part of the global transformation of the HCM Operating Model, particularly in supporting the aims for one global organization that delivers consistent services and in our aim for HCMES to own global processes that we optimize for consistent delivery.

Specifically, this role will own the Process Optimization workstream within the HCM Operating Model Program which means it will plan and drive the development of standardized global processes and documentation in alignment with HCM Employee Services future state service catalog

• Review of current state process documentation
• Process optimization workshops with SMEs
• Future state process & associated documentation (SOPs)
• Backlog list of tech enablement requirements

Qualification & Requirements

Experience:

• At least 8 years’ relevant experience would generally be expected to find the skills required for this role
• Ideally a graduate with CIPD or equivalent, with HR experience in professional services.
• Experience in transformation projects, re-organizations, process re-engineering.
• Experience in dealing with large scale organizations, multiple stakeholders.
• HR Business Partner experience is highly desirable.
• Experience in HR Outsourcing/Offshoring role is desirable.

Skillset/ Abilities:

• Stakeholder Management – comfortable interfacing with leaders and HR business partners across a heavily matrix environment. Ability to build positive relationships remotely and locally, ability to establish credibility, influence senior stakeholders.
• Strategic – able to understand the bigger picture, end goal and build a path to achieve that. Work in line with the strategic aims of the Firm, HCM and HCMES.
• Strong influencing skills – able to influence key stakeholders across HCM and potentially with third parties to, change, adapt, think differently and implement initiatives.
• Communication – Impactful and insightful communicator with the ability to flex approach depending on the audience.
• Agility – Ability to work at pace whilst maintaining a high-quality, consistent output and pivot approach to adapt to competing needs / broader priorities.
• Analytical – Ability to structure and comprehend numerical analysis and optimization strategies.
• Sound judgement – able to balance employee experience with operational efficiency.

Additional skills:

• IT skills to include competency in Word, PowerPoint, and Excel
• Project management and business analyst skills
• Effective meeting skills, able to chair meetings.

Benefits

At Morgan Stanley, our employees are our most valued asset. And we invest in them by offering some of the most attractive and comprehensive benefits and perks in the industry to support their and their family’s physical, mental and financial wellbeing.

If you join us, your benefits will start with the essentials like top-notch health care, a retirement plan with a competitive company match, as well as a robust mental health benefit.

Family Support. Whether you’re welcoming a new child, helping your children grow and develop, or caring for aging parents, we have programs to help. We offer generous parental leave (16 weeks for all new parents and an additional 6-8 weeks for employees who give birth), as well as caregiver leave when you need to care for a seriously ill family member (4 weeks annually).

Our family support programs include a $75,000 family building benefit to offset the cost of fertility treatments (IVF, egg- and sperm-freezing), adoption and surrogacy. Additionally, expert care is available round-the-clock, at no charge, from OB-GYNs, midwives, doulas, lactation, sleep and potty training consultants, speech therapists and child psychologists to name a few.

Mental Health. Employees and their dependents each have 16 annual sessions with skilled coaches and therapists at no cost, and access to mental health doctors. You can also take advantage of free access to a leading mindfulness app and five guest accounts for household members.

Onsite Services. Employees based in our NYC locations have access to health centers, mental health counseling, fitness centers, physical therapy and restorative suites at the office. Many services are free or subsidized.

Perks. And we can’t forget the fun stuff. You’ll enjoy hundreds of perks and discounts on automobiles, electronics, retail merchants, travel, entertainment, museums and more.