Accounts Receivable Manager

Key Responsibilities

Manage Team

• Manage the daily operations of the Collections function across both Kuala Lumpur and India, cash application administration to ensure execution, target and timelines are met.
• Lead as a role model, you will instill a culture of knowledge sharing and working together and implementing clear metrics to measure the success of the team.
• Exemplify the Experian Way, give feedback, share and implement the best practice operating model
• Manage Team KPI’s and to take accountability and any issues that arise.
• Knowledge transfer through training and mentoring across the team. Plan and prepare for Integrations and Improvements and build into goals and accountability within the team.

Collections

• Collection of debt owed by clients on behalf of Experian with an aim to achieving Days Billed Outstanding (DBO) and aged collectable debt over 60 days old below targets
• Review debt collection progress report fortnightly (and at month end) and submit to finance management for review, following the Asia Pacific region debt collection policy
• Monitor any unpaid and overdue invoices and perform credit collection activities
• Contact the clients to follow up and secure payment of due / overdue invoices and maintain appropriate notes and reminders in Oracle Collections
• Escalate client invoice issues and disputes and overdue invoices to country Sales and Finance contacts and follow up to ensure resolution
• Produce and distribute reminder letters and statements for clients
• The production and distribution to key stakeholders, the country debt reports by WD10
• Achieve monthly cash collection targets, as communicated
• Promote the touchless collections agenda by rolling out direct debit policies for your regions.

Cash Applications

• Cash application of receipts either manual or automated
• Review and respond to payment queries received from the clients
• Improve cash application accuracy and automate processes as part of Empower program
• Point of escalation for all Cash Application process and systems matters; embed UAT and Go live of system changes and procedures when needed.
• Ensure cash application process and controls are enforced and consistently measured through KPIs
• Be a leader of change and drive the A.I agenda for Global Cash Apps

Audit Control and Compliance

• Demonstrate understanding of the importance of Policies, MSA, Service level agreement, OLA and the implication of non-compliance; Ensure regular update on the desktop procedure, user guides, Knowledge-Transfer Checklist, Process standard to reflect the actual BAU process
• Review key audit controls are being completed.
• Maintain project documentation
• Maintain all procedures and training materials
• End-to-end review of task completed and maintained to make sure all countries are aligned across APAC

Empower Advocate and Stakeholder Management

• Lead on the momentum on workshops and be an empowerment advocate for the team.
• Develop analysts to increase efficiency and improve quality of output
• Guide consistency and best practice across locations and team
• Regular calls with defined stakeholder to resolve outstanding actions, go to person of Regional CFO and Head of Finance for any O2C support requirements.
• Set a culture of Cross training and support across the other country reports/dashboard and align processes
• Regular calls with our Stakeholders to resolve outstanding actions. Feedback on team’s performance
• Set a culture of Cross training and support across the other country ledgers and align processes
• Attend monthly update meetings across Managers, peers and teams when needed.

Change Management

• Flexible and has ability to adapt to change; is self-sufficient, resourceful, pushes themselves beyond what’s expected and able to re-evaluates and adjust thinking when things change.
• Regular catch-up with direct reports and managers; Take full ownership of oneself performance objective and development plans; Proactively seeks feedback and is open to questioning their assumptions and can demonstrate and confidence in handling challenges.

Qualification & Requirements

• Qualified Chartered Accountant with university degree qualification. A member of internationally recognised accountancy qualification would be an advantage, i.e. CPA, ACA, CGMA (CIMA) or equivalent
• Experience working in a O2C and other Financial and Accounting functions (8+ years), including dealing with stakeholders in different global locations
• At least 5 years management experience with proven track record of change management and developing direct reports

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…