Technology Services Lead – GBS IND

Key Responsibilities

• Ensure the Servicenow support is provided in line with organization Controls.
• Support and maintain the ServiceNow platform in alignment with the strategy.
• Enforce Support standards for servicenow.
• Review and evaluate demand for fit and alignment to products and identify complex features requiring additional due diligence.
• Provide input to and sign off on solution design for complex features.
• Adhere to ServiceNow quality control processes and routines.

Qualification & Requirements

Education: B.E/BTech Comp Science, M.C.A

Experience Range: 9 years – 14 years

Foundational Skills:

• Experience in ServiceNow Platform operations.
• Experience in highly regulated IT lifecycle management, including system security, auditing, data processing and analytics, software development methodologies, and technology transitions.
• Experience building and managing IT solutions, including integrating multiple services in ServiceNow or other cloud technologies.
• Experience supporting ServiceNow integrations for security, risk, and compliance.
• Experience leveraging MID servers for integration and automation.
• Experience with front-end technologies like HTML, CSS, and JS.
• Experience with custom REST/SOAP APIs (web services).
• Experience with ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets.
• Experience with CMDB design and implementation.
• Experience with ITIL Operations Application design and implementation (incident, problem, change, service request, etc.).
• Experience gathering and analyzing system requirements.

Desired Skills:

• ServiceNow certified implementation specialist (CIS).
• ServiceNow certified application developer (CAD).

Benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Professional Support
• Other Perks & Benefits…