Managing Director – Enterprise Support Services Leader

Key Responsibilities

• Oversee the day-to-day operations of the enterprise support services team.
• Develop and implement strategies to improve service delivery and customer satisfaction.
• Collaborate with other departments to ensure seamless support across the organization.
• Monitor performance metrics and regularly report on the effectiveness of support services.
• Lead and mentor staff, fostering a positive and productive work environment.
• Manage budgets and resources efficiently to meet operational goals.
• Ensure compliance with company policies and industry regulations.
• Drive continuous improvement initiatives within the support services framework.
• Lead a sophisticated team of administrative professionals focused on developing enhanced administrative capabilities.
• Responsible for driving an ESS specific career development framework ensuring organizational effectiveness and growth opportunities.

Qualification & Requirements

Skills

• Strong leadership and management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and performance metrics.
• Advanced Microsoft Office skills
• Experience with project management tool(s)
• Ability to problem solve in a fast-paced deadline driven environment
• Ability to develop and implement strategic plans.
• Expertise in customer service and support operations.
• Project management skills.
• Problem-solving and critical thinking capabilities.
• Adaptability to changing environments and requirements.

Requirements

• Bachelor’s degree and/or ten+ years’ experience in Public Accounting, Professional Services, or a related field. (Big Four or Similar preferred)
• Ten+ years management and / or leadership experience (within a Global Professional Services Firm preferred)
• Demonstrated experience implementing innovative solutions for administrative support at a global enterprise level
• Demonstrated ability to interact with multiple levels of leadership
• Demonstrated experience leading a global/enterprise team (required)
• Demonstrated experience managing in a matrix organization (required)
• Demonstrated visionary leadership with the ability to lead through ambiguity, navigate and remove barriers, be agile, and engage in continuous learning to be aware of emerging trends and best practices
• Experience consulting with executive stakeholders, leveraging strong interpersonal and communication skills and ability to build credibility across a broad range of stakeholders
• Strong understanding of customer service principles and practices.
• Experience in budget management and resource allocation.
• Knowledge of industry-specific regulations and compliance standards.
• Excellent organizational and time management skills.
• Ability to work collaboratively across departments.
• Excellent communicator.
• Proactive and solution focused.
• Empathetic and customer centric.
• Resilient, adaptable and Team-oriented.
• Innovative and forward-thinking.

Benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Professional Support
• Other Perks & Discounts…