Sr. Manager, Information Systems – Hire to Retire Technologies

Key Responsibilities

• Maintain strategic relationships and strong communication with the leadership team about IS services and service roadmaps to ensure that all the collaborators feel informed and engaged
• Lead and manage large, diverse teams within a matrixed organization.
• Collaborate with geographically dispersed teams, including those in the US and other international locations.
• Oversee the software development lifecycle
• Develop and implement strategic plans for technology and workforce.
• Follow global standards and practices.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Attract and recruit top talent as part of an extensive Technology organization to be hired within India.
• Develop talent, motivate the team, delegate effectively, champion diversity within the team and act as a role model of servant leadership.
• Responsible for managing, growing, and developing the Amgen Technology team in India, ensuring global ways of working are imbedded in the local organization
• Understand the decision-making process, workflows, and business and information needs of business partners and collaborators
• Contribute and define business outcomes + requirements, technology solutions, and services
• Improve activities being measured by crafting, monitoring, and optimizing relevant feedback loops through ‘test & learn’ activities
• Work with Product Owners, Service Owners and/or delivery teams to ensure that delivery matches commitments, acting as a critical issue point and facilitating communication when service commitments are not met
• Ensure communication of key performance metrics and analysis of unmet needs
• Participate in collaborator and other leadership meetings, working with other parts of the organization, and functional groups to ensure successful delivery
• Ensure ongoing alignment with strategy, compliance, and regulatory requirements for technology investments and services
• Facilitate standard methodology sharing, ensuring ongoing alignment with the Technology & Digital strategy
• Oversee operating budgets and product team budgets, ensuring regular review of actuals and latest estimates, managing according to agreed governance
• Ensure alignment of Technology service plans across organization
• Provide education to new partners with regards to IT service offerings
• Remain accountable for ensuring overall organizational compliance to quality/compliance requirements such as GXP and Privacy

Qualification & Requirements

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a with these qualifications.

Basic Qualifications:

• Doctorate Degree and 2 years of experience in Business, Engineering, IT or related field OR
• Master’s degree with 8 – 10 years of experience in Business, Engineering, IT or related field OR
• Bachelor’s degree with 10 – 14 years of experience in Business, Engineering, IT or related field OR
• Diploma with 14 – 18 years of experience in Business, Engineering, IT or related field
• Demonstrated experience in managing technology initiatives and teams with a track record of successful innovation in the Human Resources space including Workday, Eightfold and ServiceNow
• Experience in people management and leading matrixed teams, and passion for mentorship, culture and fostering the development of talent.
• Experience in applying technology standard process methodologies: Scaled Agile (SAFe), ITIL, etc.
• Have strong business insight. Can demonstrate deep understanding of industry, therapy and product

Preferred Qualifications:

• Experience in a leadership role within a pharmaceutical or technology organization
• Extensive experience in the software development lifecycle.
• Experience using and adoption of Scaled Agile Framework (SAFe)
• Strong analytic/critical-thinking and decision-making abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Established business partnerships and IS governance practices involving senior business collaborators
• Broad working knowledge of key IS domains and layers

Professional Certifications:

• ITIL (preferred)
• Scaled Agile Framework (SAFe) for Teams (preferred)

Soft Skills:

• Excellent leadership and team management skills.
• Strong transformation and change management experience.
• Exceptional collaboration and communication skills.
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented with a focus on achieving team goals.
• Strong presentation and public speaking skills.
• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams

Benefits

Health

• Medical, Dental & Vision
• Wellness programs, tools and resources to incentivize healthy living
• Global Employee Assistance Program
• Cancer support resources through Wellness at Amgen
• Variety of saving options for eligible medical expenses
• On-site fitness facility (in some locations), Reimbursed or discounted access to local fitness facilities (in some locations)
• Assistance for special needs children
• 100% for Amgen products when enrolled in an Anthem medical plan

Finance

• Competitive base pay and annual bonus opportunities
• Long-term incentives and stock grants
• Award-winning retirement plans and 401(k) with generous company match
• Retiree medical savings accounts
• Short- and long-term disability benefits and life insurance
• Amgen Inc. Employee Stock Purchase Plan (U.S. only)
• Dependent care savings options

Work/Life Balance

• Award-winning Paid Time Off (PTO) program plan
• Bi-annual company shutdowns (U.S. only)
• Adoption support
• Employee volunteer program and company matching donation program
• On-site child care facilities (in some locations) and/or discount options (in some locations)
• Access to tutoring, test prep, and college admissions advice services for children
• Elder care resources

Career

• Tuition reimbursement
• Flexible work environment
• Employee recognition programs
• Learning and development resources
• Service awards
• Mentor program
• Access to more than 20 employee resource groups