North America Chief Operating Officer, Human Capital

Key Responsibilities

• Lead the technology and capability roadmap for NA Human Capital across Health, Wealth and Talent aligned with the global Human Capital Capabilities roadmap, which requires deep domain across each of the three solution line areas
• Develop the operating model and portfolio strategy inclusive of digital product enablement and product vision for the NA Human Capital Solution Lines that tie to the North America and ABS strategic goals and direction
• Develop the client experience strategy to differentiate Human Capital products in North America and that is consistent with the Global Human Capital client experience
• Prioritize programs and demand to deliver the Human Capital strategy based on overall business value and North America need to optimize investments and utilization of Aon services / capabilities that meet strategic objectives of significant growth and margin expansion
• Laser focus on speed/path to value realization to enable differentiated client and carrier experiences
• Champion innovation and continuous value; orchestrate internal and external multi-functional partners to define, validate and refine ABS product and platform vision, strategy, and roadmaps
• Operate the North America and Technology governance processes to enable prioritization across multiple options and decisions that impact North America Solution Lines and the ABS budget
• Responsible for leading the risk profile across the multiple product teams of a technology stack inclusive of end-to-end processes and systems across the North America Human Capital portfolio
• Responsible for risk compliance across data privacy and cyber security protecting client and Aon data inclusive of North America regional and local regulatory requirements
• Partner with Health, Wealth and Talent leaders to implement the business strategy that helps achieve the revenue growth and margin objectives for NA Human Capital Deliver 3×3 product and technology capabilities aligned with the global strategy by partnering with the ABS capability leads across technology and operations
• Deliver the target operating model for Human Capital aligned with the global TOM and client experience vision
• Lead client service delivery for NA Human Capital operations across Health, Wealth and Talent to ensure best in class client experience and year on year efficiency improvement
• Lead operational support functions across Health, Wealth and Talent and use the global functional capabilities

Qualification & Requirements

• Strong operational transformation experience with experience in delivering operating model changes to deliver enhanced client experience and operational efficiency
• Experience in balancing country and region needs across a solution line portfolio
• Deep industry knowledge and insights into key competitors’ strategies and product roadmaps across Health, Wealth & Talent
• Demonstrated experience in Product and Portfolio Management across multiple segments including consolidating disparate products into a unified portfolio focused on scaled capabilities
• Experience in focused, sustainable value realization partnering across a highly matrixed organization
• Experience in building and running a portfolio of products and services providing capabilities across Health, Wealth and Talent
• Experience in translating product and services strategy into cost to serve models designing optimal support strategies in partnership with shared operations Technical
• Experience in leading products and services improving technologies across Health, Wealth and Talent in areas such as Benefits, data & analytics, retirement and benefits
• Experience in building and using technology to provide industry leading capabilities across Human Capital
• Good understanding of the portfolio components in-scope
• Proven ability to lead and prioritize product roadmaps and portfolio prioritization You Bring Knowledge and Expertise
• Minimum 15 years’ related experience leading product portfolios and operations for $1 billion+ portfolios
• Exceptional interpersonal skills with capability to interact with major clients to cultivate and maintain strong relationships at a most senior level
• Strong market presence within the industry
• Cross-cultural sensitivity to engage with, prioritize and inspire change across a national organization
• Excellent communicator, with ambitious attitude and high level of accountability for efficiency and client satisfaction
• Excellent organization and time management skills; able to multi-task and lead projects and direct reports. Ability to drive team(s) to deliver the highest in service, quality, and results
• Previous formal people/organization management experience with excellent analytical skills
• Known problem-solver who anticipates issues and suggests creative solutions
• Ability to adopt and inspire change in support of the business unit’s and company’s goals
• Strong operational transformation experience

Benefits

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance. This role does not accrue vacation. Rather, this role is eligible to take paid time off at the discretion of the employee and management in accordance with company policy and practices. Various other types of leaves of absence; paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.