Senior Manager, Process Improvement

Key Responsibilities

Business Process Modeling:

• Serving as key contributor on enterprise initiatives, proficiently applying process mapping toolset to create detailed business process models, including process flows, data flows, and documentation of core business systems and processes
• Collaborating with cross-functional teams to capture process-related information and ensuring accurate representation in process models
• Develop and train network of functional SMEs to maintain a comprehensive catalog of Standard Operating Procedures (SOPs), ensuring they are clearly documented, organized and connected to corresponding processes, teams and functions to provide an enterprise-wide view of operational workflows and value chain

Process Optimization and Efficiency:

• Analyzing existing business processes, within and outside the ePMO, to identify areas for improvement
• Identifying operational gaps and proposing strategic recommendations for process optimization and control implementation
• Using technical proficiency in tools such as Excel, Smartsheet, Power Automate and other workflow automation platforms to design and implement innovative bridge solutions

Data Analysis and Reporting:

• Conducting in-depth analysis and presenting quantitative and qualitative data to inform business decisions
• Maintaining structure of processes, data, and documentation to streamline operations

Project Management:

• Effectively managing process improvement initiatives from inception to implementation, ensuring timely delivery and successful outcomes
• Collaborating with the technology team to implement technical and reporting enhancements
• Overseeing the introduction and integration of tools to enhance operational effectiveness

Qualification & Requirements

Skills needed to be successful in this role:

• Ability to work autonomously
• Experience leading or making significant contributions to the success of projects as a participant beyond your area of functional responsibility.
• Proven track record to work multi-functionally and harness the powers of teamwork with a variety of key stakeholders – Marketing, Supply Chain / Operations, Human Resources, Corporate Communications, Legal, Procurement, Finance, Information Technology, etc.
• Clear understanding of project stage gates, prioritization, business performance metrics.
• Strong hunger factor and adventurous spirit with a drive towards action and creative problem-solving in a fast-paced environment.
• Attention to detail and ability to operate at a fast pace when required.

Minimum Qualifications:

• Bachelor’s Degree in Business Administration, Information Systems or relevant field of study.
• Proficiency in process improvement methodologies and workflow documentation tools.
• Sophisticated skills in tools such as Microsoft Excel, Smartsheet, Power BI and other process optimization or data visualization tools.
• Strong interpersonal and organizational skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company.
• Authorized to work in the United States on a full-time basis.

Benefits

Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.