AVP& Project Manager GRS Capability Center Operations

Key Responsibilities

Project Planning & Execution

• Develop detailed project plans outlining scope, objectives, deliverables, timelines, and dependencies for vendor-related initiatives.
• Define project milestones, KPIs, and success criteria to measure vendor performance.
• Lead end-to-end project lifecycle management, from initiation to closure, ensuring alignment with Liberty Mutual’s business strategy.
• Coordinate with vendor teams, business units, and IT teams to ensure smooth project execution.

Vendor Project Governance & Tracking

• Monitor vendor project execution, ensuring adherence to agreed timelines and quality standards.
• Track project risks, dependencies, and issues, escalating concerns to stakeholders as needed.
• Implement project governance frameworks to track deliverables, SLAs, and contractual obligations from vendors.
• Ensure vendor-led projects comply with internal policies, security protocols, and regulatory requirements.

Stakeholder Collaboration & Communication

• Act as the central point of contact between Liberty Mutual and vendor project teams.
• Facilitate cross-functional collaboration between operations, IT, finance, and procurement to ensure project success.
• Organize regular status meetings and progress reports for senior leadership.
• Manage stakeholder expectations by providing timely updates, risk assessments, and mitigation plans.

Performance & Continuous Improvement

• Track and analyze project performance metrics, ensuring vendor outputs align with business goals.
• Drive process improvements and automation initiatives to optimize vendor-related workflows.
• Support post-implementation reviews to assess project success and identify lessons learned.

Budget & Financial Oversight

• Work with finance teams to track project budgets, ensuring cost-effectiveness and adherence to financial constraints.
• Manage vendor billing, ensuring accurate invoicing, contract adherence, and cost allocations.
• Identify and recommend cost-saving opportunities through better project planning and vendor coordination.

Qualification & Requirements

Educational Background:

• Bachelor’s or Master’s degree in Business Administration, Project Management, Finance, Operations, or a related field.
• PMP (Project Management Professional), PRINCE2, or Six Sigma certification is preferred.

Experience:

• 12-15 years of experience in project management with a focus on managing vendor-driven projects in a GBS/BPO environment.
• Strong understanding of outsourcing models, SLAs, vendor governance, and contract management.
• Experience in leading cross-functional project teams across multiple locations.
• Ability to handle multiple concurrent projects with shifting priorities
• Basic experience of Insurance

Technical & Soft Skills:

• Expertise in project management tools (JIRA, MS Project, Smartsheet, Asana, etc.).
• Strong problem-solving and risk management skills.
• Excellent stakeholder communication, negotiation, and presentation skills.
• Detailed know-how of insurance operations, financial services, or shared services models is a plus

Benefits

No Information Available