Technology Services Lead – GBS IND

Key Responsibilities

• Aim to provide stability across the EET DEVEX-SPT BPM applications and supporting infrastructure. Our primary goal is to Drive Operational Excellence while maintaining the health of the applications for our customers. Services Include:
• Incident Management – partnering with L2 (SysOps) Support Team to ensure application availability and stability 24 x 7. Should be available for weekend oncall support and holiday support (on rotational basis)
• Problem Management – responsible for the lifecycle of problem tickets; including prioritization, root cause analysis, corrective actions (code development, testing, implementation and communication), and post problem management
• Change Support – partnering with L1 (TechOps) support team; responsible for service provider engagement, product and environment upgrades/maintenance, and disaster recovery exercise participation
• Metrics and Reporting – standard incident, problem, and stability reporting
• Effectively troubleshoot technical issues as they APPIANe during the project lifecycle
• Tracking and reporting service levels for application development, maintenance, and production support
• Troubleshoot, diagnose and resolve incidents/problems and outages of production environments.
• Demonstrate technical knowledge by mentoring junior team members on on-going basis Provide level 3 in-depth analysis of application and system errors and performance issues
• Ownership of problem root cause analysis and remediation
• Chronic issue investigation for critical application issues
• Lead proactive monitoring review and implementation
• Works with engineering, sustain development, and/or infrastructure teams to implement break fix changes, code updates, config changes, and product enhancements in production.
• Proactive application stability analysis – investigate performance concerns, error analysis, improve maintenance processes, automation, and resolution of open issues

Qualification & Requirements

• Education: B. E, B. Tech
• Certifications If Any: NA
• Experience Range: 8 to 10 years

Foundational Skills

• Pega Support skills
• 8+ years of total experience in J2EE and PRPC 2+ years in PRPC
• Pega Certified System Architect or equivalent knowledge and experience preferred
• Strong understanding of Pega and BPM ( Business Process Management platforms)
• Hands on experience in Pega 6x / Pega 7 development and support
• Experience in various rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Single-Sign-On, External Authentication, PRPC Security, Reports, Listeners (File, MQ), Connectors, REST and SOAP Services etc
• Knowledge in full PRPC implementation cycle including enterprise Class Structure design and Rulesets design
• Java/J2EE background for plug-in development • Knowledge and experience supporting applications in Cloud and Virtual server based environments
• Basic knowledge of Oracle and SQL is required
• 8+ years technical Systems architecture & design
• 8+ years’ experience with Linux Shell scripting , Perl, and/or Powershell scripting

Desired Skills

• Java Debugging skills and ability to analyze thread and heap dumps.
• Ability to triage application issues related to infrastructure components such as SAN, Network, and OS.

Benefits

No information available.