Senior Manager, Payer Shared Services – Remote

Key Responsibilities

• Collaborate closely with the Account Team to support seamless client implementation readiness alongside the core implementation team
• Manage multiple client projects simultaneously, ensuring timelines, deliverables, and client expectations are met
• Act as a centralized point of contact for issue resolution, troubleshooting client escalations, and collaborating with cross-functional teams to ensure swift problem-solving
• Provide consistent and transparent communication to support the account team regarding project milestones, issue resolution updates, and deliverables
• Drive process optimization by identifying inefficiencies and implementing best practices to enhance operational effectiveness and client satisfaction
• Develop and maintain detailed project plans, tracking key deliverables
• Analyze client issues and project outcomes to identify trends and recommend proactive solutions for continuous improvement
• Support Account Teams by providing insights, reporting, and recommendations that strengthen client relationships and drive strategic initiatives
• Partner with internal teams, such as Operations, IT, and Customer Support, to ensure client needs are consistently met
• Track and report on key performance indicators (KPIs) to measure service quality, identify improvement opportunities, and maintain accountability
• Proactively identify opportunities to improve client processes and support long-term success through innovative solutions

Qualification & Requirements

Required Qualifications

• 3+ years of experience in shared services, client support, or operational roles within a corporate payer-focused environment
• 3+ years of experience with issue resolution, system transitions, and cross-functional collaboration
• 3+ years of experience with enterprise systems, service delivery platforms, and operational tools
• 3+ years of experience handling escalations, troubleshooting issues, and providing timely resolutions
• 3+ years of experience tracking tasks, documenting updates, and maintaining accuracy in client interactions

Preferred Qualifications

• 5+ years of experience in shared services, client support or operational roles within the healthcare, financial, or technology sectors
• Experience working with payer clients or account management teams in a corporate environment
• Experience in a fast-paced, cross-functional team environment with a focus on continuous improvement
• Proven solid analytical skills with the ability to interpret data and provide insights for decision-making
• Proven solid organization skills to manage multiple priorities and assist in system transitions
• Proven effective verbal and written communication skills to engage with internal teams, account teams, and external partners
• Proven ability to identify inefficiencies and suggest workflow enhancements
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Benefits

UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).