Invoice to Cash Manager

Key Responsibilities

Leadership and People Management

• Provide direction, guidance, and support to the team serving as a key point of escalation for all team members
• Collaborate with teams across finance, sales, customer service, and IT to facilitate smooth processes and resolve operational issues promptly.
• Maintain effective working relationships with internal and external stakeholders, aiming to meet and exceed established service levels.
• Foster a culture of compliance, continuous improvement, and proactive problem-solving within the team

Drive Operational Excellence

• Support in establishing and tracking against key KPIs and assess risks and opportunities to address within the team’s scope while sharing insights across key stakeholder groups frequently.
• Serve as a key leader in driving enterprise technology implementation and deployment while ensuring consistent use of standardized platforms and tools.
• Ensure all processes are compliant with internal and external audit requirements

Collections Management Oversight

• Drive the execution of the Collections Management process to ensure timely account updates, and efficient payment follow-ups.
• Drive predictable cash flow through insights, planning& business partnership
• Execution oversight inclusive of but not limited to:
  • Manage new customer setups and assign profiles to collections specialists.
  • Generate and review collections worklists for timely follow-ups.
  • Send correspondence and past due notices to maintain payment schedules.
  • Assess high-risk accounts, initiate final demand notices, and assign to collection agencies as needed.
  • Update and monitor doubtful debt reserves, write-offs, and DSO metrics regularly.

Credit Management Oversight

• Drive the execution of the Credit Management process to ensure accurate customer assessments, credit limit approvals, and risk monitoring.
• Competitive advantage for Kenvue though risk & overdue reduction, digital & process excellence
• Execution oversight inclusive of but not limited to:
  • Assess customer creditworthiness and assign risk ratings.
  • Set and approve credit limits based on customer needs and risk.
  • Manage customer credit holds and communicate status updates.
  • Document all assessments and update customer records regularly

Cash Applications Oversight

• Drive the execution of the Cash Applications process to ensure timely and accurate posting of customer payments, including payment matching and reconciliation.
• Execution oversight inclusive of but not limited to:
  • Receiving of remittance advice
  • Receiving and posting payments
  • Contacting customers for missing remittance details
  • Processing receipts and allocating cash
  • Posting/reconciling AR activity to the general ledger

Deductions/Dispute Management Oversight

• Drive the execution of the Deductions/Dispute Management process and drive continuous improvement efforts
• Execution oversight inclusive of but not limited to:
  • Identification of customer deductions
  • Collection of support documentation
  • Root cause analysis and deduction resolution
  • Process deduction adjustments and write-off balances
  • Reporting & Analytics

Qualification & Requirements

Required

• Bachelor’s degree in finance, accounting, business management or a related field.
• Minimum of 8 years of relevant Finance experience, with expertise across Credit Management, Collections, Disputes/Deductions Management, Cash Applications, AR Reporting, and Financial Planning & Analysis.
• At least 2 years of previous Finance management experience
• Strong knowledge of Credit Management, Collections, Dispute/Deductions Management, Cash Applications, and AR Reporting, with a track record of achieving measurable outcomes.
• Extensive experience within shared services or global business services environments, with a strong grasp of best practices in large-scale financial operations.
• Proficiency in ERP systems (e.g., SAP) and specialized cash application tools (e.g., HighRadius), with the ability to drive system optimizations.
• Excellent English communication skills, adept at managing and influencing senior stakeholders and fostering cross-functional partnerships.
• Proven capability to work independently and collaboratively, with a proactive approach to managing multiple priorities effectively.
• Strong problem-solving skills, with resilience under pressure and a commitment to delivering solutions.

Desired

• Professional designations such as MBA, CPA, or CMA or working towards the designation would be an advantage but not required
• Prior experience in consumer health related industry would be an advantage
• Demonstrable experience of servicing and delivering results while servicing global customers and stakeholders
• Experience in business planning, building people capabilities, and shaping the strategy regional strategy

Benefits

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time, Flexible Ways of Working & More!
• Learning & Development Opportunities
• Employee Resource Groups