Service Delivery Head-F&A Shared Services

Key Responsibilities

Service Delivery & Operational Excellence

• Oversee end-to-end Finance & Accounts (F&A) shared services operations, ensuring high service levels and compliance.
• Define and manage SLA/KPI frameworks, continuously enhancing service quality and efficiency.
• Optimize core F&A processes (O2C, P2P, R2R) and implement automation and digital solutions.
• Ensure strong governance, risk management, and compliance adherence.

Transition & Transformation Leadership

• Lead transitions, ensuring seamless process migration with minimal business disruption.
• Drive business process transformation and automation initiatives using AI, RPA, and analytics.
• Collaborate with technology teams to enhance digital capabilities and scalability.

Client & Stakeholder Engagement

• Manage multiple client engagements, fostering long-term partnerships and ensuring satisfaction and repeat and upsell opportunities.
• Act as a strategic advisor to clients, providing insights on financial process optimization and cost efficiencies.
• Drive continuous improvement initiatives and value-add projects to strengthen client relationships.

Leadership & People Management

• Lead and develop high-performing teams, ensuring strong capability-building and resource planning.
• Foster a culture of innovation, collaboration, and operational excellence.
• Drive workforce transformation and digital adoption across teams.

Industry Expertise & Strategic Initiatives

• Stay updated on market trends, evolving regulations, and best practices in quick commerce, e-commerce, and shared services.
• Develop and implement innovative financial models to support business scalability.
• Align service delivery strategy with overall business goals and industry benchmarks.

Qualification & Requirements

Required

• 15+ years of experience in Finance & Accounts shared services, with a focus on service delivery, transitions, and transformation.
• Strong expertise in multi-client service management, SLA governance, and financial process automation.
• In-depth understanding of quick commerce and e-commerce financial operations.
• Experience in driving large-scale transitions and digital transformation initiatives.
• Proficiency in ERP systems (SAP, Oracle, Workday) and automation tools.
• Strong leadership, stakeholder management, and problem-solving abilities.
• CA / MBA (Finance) / CMA / CPA preferred.
• Certifications in Six Sigma, Lean, or Project Management (PMP) are advantageous.

Benefits

No information available.