Lead HR Operations Analyst – HR Shared Services

Key Responsibilities

• As a member of the HRSS Specialist Centre, you will provide specialized knowledge and escalation support for the Response & Processing Center for interpretation and application of policies while delivering a high-quality employee experience, and cultivating a culture of customer service
• Manage advanced and complex operational transactions and projects, including coordinating with other operational functions and third-party vendors as required
• Lead projects involved in M&A, audits (SOX, COSO, etc.), HR process improvement and the like
• Support other HRSS Centres to alleviate capacity for HR CoEs (Centers of Excellence) and HR Business Partners to focus on strategic work, triage as needed
• Lead training sessions and guide the Response and Processing Centre on updating response/transaction delivery processes, including any trends or outliers emerging from case volume analysis
• Develop and maintain HR content in self-service portal and existing documentation in accordance with policy changes/updates
• Leverage HR Knowledgebase to ensure consistent and optimized processes, making recommendations for continuous improvement

Qualification & Requirements

• 8+ years related work experience in an HR operations or shared service model supporting different countries with direct support to front-line employees and people leaders. Asia Pacific region, Japan or India coverage is preferred.
• Good communication, reporting, time management, stakeholder management, problem solving, critical thinking, collaboration and customer service orientation
• SAP/SuccessFactors knowledge, and Excel Macro / Power BI / Power Automate skills for Automation would be an asset
• Project management and process improvement experience. Compensation & Benefits / C&B or Total Rewards background an advantage
• Work in Makati, hybrid, between dayshift and mid-shift more frequently

Benefits

No information available.