Director, Infrastructure & Capital Projects – Shared Services, Public Sector

Key Responsibilities

• Provide strategic guidance to senior GPS client executives and function leaders on establishing and optimising their Shared Services and/or BPO functions (incl. hybrid models).
• Engage and collaborate with clients to understand their business objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models.
• This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value / business cases including benefits plans, and assessing readiness for implementation (clients in and providers to the public sector)
• Lead multi-disciplinary project teams (incl. leveraging the breadth of expertise and experience across Deloitte) to deliver high quality engagements in line with client and contractual requirements.
• Foster strong client and third party relationships, serving as a trusted advisor and maintaining a deep understanding of business needs.
• Drive business development efforts, including identifying new opportunities, shaping proposals, leading pursuit teams, and expanding relationships with existing clients.
• Mentor and develop team members, providing guidance and support in their professional growth.
• Lead market eminence efforts in the public sector, including staying up-to-date with industry trends, emerging technologies, and regulatory changes that impact Shared Services, and BPO sectors
• Collaborate with cross-functional teams to ensure seamless project execution and knowledge sharing.

Qualification & Requirements

Your professional experience should include:

• Extensive experience in Shared Services, and/or BPO within the Public Sector, with a proven track record of delivering successful engagements for the Public Sector.
• Experience should include evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value / business cases including benefits plans
• Leadership skills, with the ability to effectively lead, manage and inspire combined and multi disciplinary teams to achieve exceptional results.
• Excellent client relationship management skills, with a focus on building long-term partnerships and delivering exceptional client service within the Public Sector.
• Proven experience in leading business development, including identifying opportunities, shaping proposals, leading pursuit teams, and expanding client relationships within the Public sector.
• Deep understanding of industry trends, emerging technologies, and regulatory landscape
• Excellent communication, presentation, and influencing skills, with the ability to effectively communicate complex concepts to diverse and senior stakeholders.
• Eligibility for security clearance is a crucial requirement due to the high demand in the Public Sector.

Benefits

No information available.