Head, Shared Services Centre (SSC)

Key Responsibilities

• Develop and execute the SSC’s strategic plan, ensuring full alignment with the overarching business objectives of the holding company.
• Provide decisive leadership and direction to the SSC team, guaranteeing the high-quality delivery of shared services, including finance, HR, legal, administration, risk & compliance, internal control, and in-house IT services.
• Cultivate a culture of collaboration, innovation, and continuous improvement within the SSC.
• Formulate and manage budgets with a focus on cost-effectiveness and efficient resource allocation.
• Deliver coaching, guidance, and developmental opportunities to department heads and their teams.
• Maintain seamless communication and alignment between the SSC and member companies.
• Identify and implement process improvements to enhance operational efficiency and effectiveness.
• Forge and maintain strategic relationships with external partners, suppliers, and stakeholders.
• Provide comprehensive reports to the CEO/MD on SSC performance, offering insights and strategic recommendations for growth and improvement.

Qualification & Requirements

Qualifications:

• Master’s degree in Business Administration, Finance, Human Resources, Law, or a related field.
• Professional certifications such as MBA, CPA, ICAN, CIMA, or SHRM-SCP are highly sought after.
• Exceptional analytical, problem-solving, and communication skills are essential.

Experience:

• At least 15 years of experience in a senior leadership position, ideally within a shared services or corporate services environment.
• A proven track record of leading large, diverse teams and achieving operational excellence.
• Extensive experience in change management, process improvement, and strategic planning.
• A strong grasp of finance, HR, legal, and IT functions.
• Demonstrated success in collaborating with multiple stakeholders, including executive leadership, employees, and external partners.
• Entrepreneurial experience, such as managing a business or significant business unit, is a distinct advantage.

Key Competencies:

• Strong strategic thinking and leadership capabilities
• Demonstrated operational excellence and process improvement expertise
• Effective collaboration and team management skills
• Superior communication and interpersonal abilities
• Proficient financial management and budgeting skills
• Comprehensive risk management and compliance knowledge
• High adaptability and resilience
• Entrepreneurial mindset and business acumen

Soft Skills:

• Strong emotional intelligence and empathy
• Proven conflict resolution and negotiation skills
• Effective coaching and mentoring abilities
• Excellent time management and prioritization skills
• Unwavering integrity and ethics

Benefits

• A competitive salary and comprehensive benefits package
• The chance to lead a high-performing team and drive substantial business growth
• A collaborative, fast-paced, and innovative work environment
• Robust professional development and growth opportunities
• Recognition and rewards for outstanding performance