Director, Customer Onboarding

Key Responsibilities

• Global Payroll Implementation Leadership: Lead, manage, and guide the regional team of Customer Onboarding Managers in delivering payroll implementation across multiple geographies and business sectors. Manage a book of business and ensure project goals are met, and the implementation process is smooth, efficient, and of the highest quality.
• Client Engagement and Communication: Act as executive contact for clients during the payroll implementation phase. Engage with clients as needed to understand their specific project and payroll needs, provide consultation on best practices, and ensure that their requirements are met through customized payroll solutions.
• Project Management: Oversee all stages of the payroll implementation process, including planning, system design, configuration, testing, data migration, and customer enablement, and post-implementation support. Ensure projects are delivered on time, within scope, and on budget.
• Team Leadership: Manage a team of Customer Onboarding Managers. Provide guidance, support, and coaching to ensure high performance, professional development, and adherence to deadlines and quality standards.
• Continuous Improvement: Identify areas for improvement in payroll processes, workflows, and system functionality. Drive process optimization to improve accuracy, speed, and efficiency in the implementation process.
• Reporting and Analytics: Provide regular status updates to senior leadership and clients on implementation progress, key milestones, risks, and issues. Develop and present post-implementation reports to ensure transparency and continuous improvement.

Qualification & Requirements

Experience:

• 7+ years of experience in global payroll, with at least 5 years in a leadership or managerial role overseeing payroll system implementations, preferably in a payroll outsourcing or managed services environment.
• Proven experience in successfully managing complex payroll implementations for multinational clients across multiple countries.
• Expertise in working with payroll technology platforms
• Strong understanding of global payroll regulations, tax laws, and compliance standards across various regions (North America, EMEA, APAC, LATAM).
• Bachelor’s degree in Business Administration, Human Resources, Finance, or a related field (Master’s degree or relevant certifications, such as CPP, are a plus).

Skills:

• Strong project management and organizational skills, with the ability to handle multiple concurrent projects and meet tight deadlines.
• Excellent leadership and team management skills, with a proven track record of motivating and developing a high-performing team.
• Exceptional client-facing communication skills with the ability to understand and address client needs while delivering complex payroll solutions.
• Advanced problem-solving skills, with the ability to identify and resolve issues quickly and efficiently.
• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and project management tools (e.g., MS Project, JIRA).

Benefits

No Information Available