Senior Manager, Revenue Cycle Management and Customer Care

Key Responsibilities

• Provide leadership to the GBC Revenue Cycle Organization including one or more team supervisors.
• Direct all activities and lead teams within the GBC based revenue cycle.
• Communicate with internal and external groups on recommended revenue cycle strategies.
• Work with Enterprise Revenue Cycle Leadership to drive business process improvement by optimizing reimbursement and collections operations that improve patient access to our services and financial outcomes.
• Train and onboard new team members
• Monitor, evaluate, and review all reporting to continually evaluate GBC revenue cycle performance.
• Partner with site leadership team to develop a customer-focused work environment.
• Guide teams through periods of high growth.
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations

Qualification & Requirements

Minimum Requirements:

• 3+ years of experience leading teams focused on reimbursement and collections.
• 3+ years of supervisory experience in an environment providing direction to others.
• Working knowledge of claims processing and accounts receivable management
• Experience working with a high claims volume provider (.5-1M+ claims annually)
• Knowledge of support processes and the ability to identify and drive changes in productivity and scalability.
• Thorough understanding and experience with Customer Relationship Management Systems (preferably Salesforce.com) and call routing systems (preferably NICE InContact)
• Strong analytic skills and knowledge of reporting tools effectively presenting actionable insights.
• Demonstrated ability to work cross-functionally.
• Strong communication, problem solving and organizational skills.
• Must be able to work under moderate stress and pressure while maintaining a professional attitude.

Preferred Qualifications

• Bachelor’s Degree
• Business, marketing and/or management, graduate degree
• Process improvement and project management skills
• Experience in fast-paced, team-oriented, matrixed organization
• Experience with software-enabled device or healthcare IT preferred

Benefits

• Insurance, Health & Wellness
• Financial & Retirement / 401K Plan
• Family & Parenting / Maternity & Paternity Leave
• Vacation & Paid Time Off
• Professional Support
• Other Perks & Discounts…