Sr Director, Business Ops & Strategy

Key Responsibilities

Strategic Planning:

• Develop and execute Enterprise Services long-term strategic plan in alignment with organizational goals and market trends.
• Conduct comprehensive functional analysis to identify emerging risks, opportunities, competitive threats, and industry trends.
• Collaborate with senior leadership to define strategic priorities and initiatives that drive sustainable growth and profitability.

Financial Acumen:

• Deep financial management expertise across financial planning, cost-to-serve, and supplier ecosystem oversight.
• Functional leader for budget and spend management planning and adherence oversight – covering the scale of thousands of team members and hundreds of millions in annual operating spend.
• Strategic partner and functional lead to Corporate Development/Partnerships/M&A team in the evaluation of investments or acquisitions.
• Ability to direct spend management or re-capture initiatives including opportunity identification, instrumentation, and execution
• Strategic workforce planning, site strategy, and oversight of backfill accreditation

Third Party Management:

• Support strong operating discipline for curation of potential partners including onboarding, oversight, and third-party oversight for Global Risk Management.
• Accountability to ensure expedited onboarding, assessment, and risk mitigation with functional partners including technology, cyber security, and privacy
• Cost management engagement with Procurement and Risk Ecosystem Team

Operational Excellence:

• Oversee the optimization of business processes and workflows to enhance efficiency and productivity across Enterprise Services
• Manage operating routines that facilitate decision-making, autonomy, leadership alignment, and team engagement, inclusive of staff meetings, operational reviews, leadership off sites, All Hands, etc. Set the agenda, participate in the meetings, document decisions, and communicate outcomes.
• Implement performance metrics and key performance indicators (KPIs) to measure operational performance and identify areas for improvement.
• Drive continuous improvement initiatives to streamline operations, reduce costs, and maximize resource utilization.

Communications Leadership:

• Drive engagement across global Enterprise Services including team member communication channels – town halls, produced content, distributed/written content
• Curate external engagements with Corporate Communications and CEO Communications teams

Cross-functional Leadership:

• Foster collaboration and alignment across departments to ensure seamless execution of strategic initiatives and operational objectives.
• Provide leadership and guidance to functional teams, promoting a culture of accountability, innovation, and excellence.
• Serve as a key liaison between executive leadership and departmental teams, facilitating communication and alignment on strategic priorities.

Risk Management:

• Identify potential risks and challenges that may impact the organization’s strategic objectives or operational efficiency.
• Develop risk mitigation strategies and contingency plans to address identified risks and ensure business continuity.

Qualification & Requirements

• 10+ years of business planning, financial/investment banking, and operations relevant experience in a large-scale, heavily matrixed, high-growth global function or business.
• Demonstrated ability to develop and execute strategic initiatives that drive business growth and profitability – including organic and inorganic assessment.
• Strong analytical skills with the ability to interpret complex data and market trends to inform strategic decision-making.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Data-driven and highly organized with superior project management skills.
• Demonstrated learning agility and passion for taking on new challenges and executing with high velocity across time zones and geographies.
• Exceptional verbal and written communication skills, especially with storyboarding and deck writing for diverse audiences ranging from board members, senior executives, to broad-based team member groups.
• Global and domestic travel – up to 30%.
• Bachelor’s degree in business administration, Finance, Economics, or related field; MBA or advanced degree preferred.

Benefits

PayPal employee benefits and perks include health insurance benefits, transport facilities, work from home policy, education assistance, etc…