Senior Manager, Solution Engineering – Shared Services

Key Responsibilities

Leadership & Team Development:

• Build and lead a high-performing global Presales team that supports growth in emerging markets, engaging with team members and customers across various time zones.
• Inspire and mentor a growing team of sales engineers, fostering a culture of excellence, innovation, and continuous improvement.
• Develop and implement comprehensive training programs to enhance technical and professional sales skills.
• Optimize and build processes that support rapid growth and expansion for both the team and the business.
• Provide thought leadership by collaborating with internal Atlassian business units and stakeholders to craft the Shared Services function model.
• Develop scalable functions that meet business needs while providing comprehensive Solutions Engineering coverage.
• Expand team expertise in Cloud Migration, Service Management, Agile, DevOps, and Work Management solutions.
• Establish performance metrics and conduct regular evaluations to ensure team members meet and exceed goals.

Strategic Planning & Execution:

• Collaborate with senior leadership to define and execute sales engineering strategies aligned with strategic market segments.
• Operationalize key performance metrics to manage resources effectively and ensure optimal utilization.
• Identify and prioritize strategic market opportunities, driving initiatives to capture new business and expand existing accounts.
• Ensure alignment of resources and effective utilization of skill sets within assigned regions.
• Align sales engineering activities with overall company goals and objectives.

Customer Engagement & Solution Design:

• Lead high-impact sales pursuits across North America, interacting at multiple levels within customer accounts (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintaining relationships throughout the customer journey.
• Provide technical leadership during sales presentations, demonstrations, and proof-of-concept engagements.
• Collaborate with marketing to align on pipeline generation activities and create new routes to market, enhancing the prospecting pipeline funnel.
• Ensure seamless integration and deployment of solutions, addressing any technical issues that arise.
• Demonstrate strong executive alignment with key resources across the Partner/Channel community.

Cross-Functional Collaboration:

• Work closely with product management, marketing, and R&D teams to develop solutions that align with market demands and customer feedback.
• Serve as a liaison between sales engineering and other departments, communicating customer needs and market trends.
• Maintain a rigorous feedback loop with product teams, delivering insights on roadmap investment priorities.
• Drive the creation of technical collateral, including whitepapers, case studies, and solution briefs.

Market & Industry Expertise:

• Stay informed on industry trends, competitive landscape, and emerging technologies to provide strategic insights and recommendations.
• Understand local market nuances across the global customer base, including cultural, business practices, and preferences.
• Represent Atlassian at industry conferences, trade shows, and customer events, showcasing our solutions and thought leadership.
• Develop and maintain strong relationships with key industry stakeholders and partners.

Qualification & Requirements

• 6+ years of experience in sales engineering, including at least 4 years in a leadership role within a global, high-growth technology environment.
• Bachelor’s degree in Engineering, Computer Science, or related field; MBA or advanced technical degree preferred.
• Proven success in leading diverse teams to achieve ambitious goals, leveraging organizational networks to get things done.
• Passion for building business relationships and driving the simplification of complex concepts into compelling customer proposals.
• Strong problem-solving skills and innovative thinking, with a results-driven mindset.
• Ability to multiply the effect of a team through situational leadership and a team-first mindset.
• Strong written and oral communication skills, with effective time management capabilities.
• Experience in solutions selling to Software Development or IT leadership, understanding potential integrations and partnerships.
• Experience managing distributed remote teams is advantageous.
• Desire to be part of a fast-growing organization, balancing team needs with business objectives.
• Enthusiasm for mentoring and inspiring teams with a growth mindset.

Benefits

Employee Support

• Powering your Lifestyle
  • Atlassian recognizes the importance of flexibility in a Team Anywhere world and appreciates that there are individualized needs for support – for you and those around you. The Flex Wallet empowers you to choose what’s important to you and utilize the benefit in ways that will have the most positive impact on your life. The benefit refreshes each calendar year, allowing you to spend on a wide variety of reimbursable expenses.
• Distributed Work Offerings
  • No matter where you’re working from, we want to ensure you’re set up for success. Atlassians are given a monthly remote work allowance to support a Team Anywhere environment and access to a comprehensive online ergonomic tool. You also have the flexibility to go to an Atlassian office near you should you wish to work from an office or just connect with other Atlassians.
• Never Stop Learning
  • We know that to be the best we can be, we all need to learn and grow. Atlassian is committed to providing employees with the resources and support they need to be successful at work. You will have access to a wide range of learning resources like Atlassian Learning, as well as a tuition learning budget.
• Mental Wellbeing
  • We offer free and confidential tools to help you navigate your mental wellbeing. This includes easy access to a full spectrum of mental health resources, ranging from digital programs and meditations to live provider-led community sessions, wellbeing check-ins, individual coaching and counseling. Furthermore, this also includes access to a safety net and personalized support for complex mental health needs, designed to help you connect to appropriate levels of care – from specialized care coordinators to a 24/7 crisis support for critical or urgent situations that may arise.
• Intentional Togetherness Gathering
  • Human connection is at the heart of our culture. To support connection in a distributed world, we established a set of programs to bring people together through large-scale events, small team on-sites, social events, virtual fun, and many other service offerings.

Benefits & Perks

• 401(K)
  • Our 401(k) offers the opportunity to save and invest part of your income. Contributions can be pre-tax, Roth 401(k) after-tax, and additional after-tax deferrals up to the IRS limits. To help bulk up your savings for retirement, Atlassian offers a very generous 4% company match with 100% immediate vesting.
• FSAs and HSAs
  • We offer flexible spending accounts (FSAs) and health savings accounts (HSAs) that will enable you to set aside pre-tax funds to cover approved out-of-pocket expenses for both healthcare and dependent daycare.
• Family Formation
  • We provide Atlassians with inclusive and comprehensive family formation benefits. This includes fertility health, assisted reproduction (like in-vitro fertilization), fertility tissue preservation, adoption, gestational surrogacy, menopause, low testosterone, and more.
• Discounts & Perks
  • Our Atlas Shop offers everything from cash back at hundreds of stores to discounts from exclusive partners on everything from fashion, electronics, classes, and entertainment.
• Service Awards
  • We truly value our people, teams, and the incredible work they produce! We recognize your service and contributions in meaningful ways to celebrate your significant milestones.
• Employee Referral Program
  • We’re always looking for great talent! If your referral is hired full-time, you will receive a referral bonus once the new starter has been with us for three months.
• Business Travel Support
  • Atlassian gives you piece of mind while traveling on company business outside of your home country for you and your eligible dependents. Our business travel insurance offers coverage in the event of travel inconveniences, security issues, or medical emergencies, subject to the policy limitations. In addition, eligible Atlassians have access to a breastmilk shipping service to support the transportation of breastmilk to your homes while traveling on company business, including while utilizing Team Anywhere 90-day rule.
• Insurance
  • Atlassian provides financial protection for employees and their family in case of any unforeseen event like accident, disability or death.

Work-Life Balance

• Parental Leave & Support
  • Becoming a parent is a major milestone. To support caregivers with spending time with their families, we provide 26 weeks of paid leave for birthing parents and 20 weeks of paid parental leave for non-birthing parents.
• Neurodiverse Family Support
  • We provide Atlassians access to a behavioral and mental health platform in caring for children and adults with learning, social or behavioral differences. This includes family support for parents, caregivers and students with schooling (including virtual school), fostering independence, establishing schedules and routines, managing screen time, sibling interaction, self-help, behavior, and much more.
• Atlassian Foundation
  • We encourage you to take 5 paid days per year to volunteer with your favorite charity. You can also donate to eligible charities and Atlassian will match your contribution up to US$1,000 every financial year.
• Paid Time Off & Leave
  • Atlassian encourages employees to step away from work to relax, recharge, and spend time solo or with family and friends. You can tap into different time-off and leave of absence options for moments that matter in life.
• Flexible Working Arrangement
  • We understand that life happens outside of work. That’s why we don’t expect a typical 9 AM – 5 PM schedule to work for everyone—we offer flexibility for you to do your best work in a way that works for you.