Director, Customer Management & Billing Systems

Key Responsibilities

Strategic Leadership & System Oversight

• Develop and execute a strategic roadmap for customer management and billing systems to align with business goals.
• Ensure seamless integration and scalability of billing platforms with other enterprise systems, including finance, sales, and customer service.
• Oversee system compliance with financial, regulatory, and data security standards.

Operations & Process Optimization

• Optimize billing processes, including invoicing, payment processing, revenue recognition, and account reconciliation.
• Identify and implement automation opportunities to improve operational efficiency and reduce manual errors.
• Develop and enforce policies and best practices to enhance the accuracy, mitigate risk, and ensure reliability of billing data.
• Analyze trends and use complex data modeling to lead continuous business improvement and best in class industry trends.
• Monitor accessibility of applications or services.

Cross-Functional Collaboration & Stakeholder Management

• Partner with IT, finance, and customer care teams to ensure smooth operations and issue resolution.
• Plan and implement service strategies within a shared services environment to support business and user needs.
• Act as the key liaison between business units and technology teams to define system requirements and enhancements.
• Communicate system performance, enhancements, and risks to senior leadership and stakeholders.

Team Leadership & Development

• Lead and mentor a team of professionals responsible for customer management and billing systems.
• Foster a culture of innovation, collaboration, and accountability within the team.
• Provide training and development opportunities to enhance team expertise in billing and customer management technologies.

Qualification & Requirements

• Bachelor’s degree and/or equivalent experience required.
• Must have at least 5+ years’ experience supporting a cable billing system – preferably with CSG.
• Must have 5+ years of managerial experience.
• Knowledge in CSG/Billing Support required.
• Must be detail-oriented and produce work with a high degree of accuracy.
• Ability to work on multiple projects simultaneously and establish/adhere to timelines in a fast-growing environment.
• Ability to identify complex problems, review related information to develop and evaluate options, and implement solutions.
• Facilitate cross-functional communications among multiple teams.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Strong leadership skills.
• Communicate effectively with both technical and non-technical audiences.
• Highly self-motivated and self-directed.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• MS Office Suite: Outlook, Powerpoint, Word, Excel, OneNote.
• Expert of billing systems and platforms (CSG/ICOMS) products and services.
• Expert of broad network operations and interconnectivity of systems.
• Prolonged periods of sitting at a desk and working on a computer.
• Regularly required to talk and hear.
• Frequently required to sit, stand, bend, reach, push, pull and walk.
• Required to use hands, handle objects and paperwork.
• Required to use close vision and be able to focus.
• Required to refrain from personal use of technology during working hours.
• Required to lift up to 5lbs at a given time.

Benefits

• Competitive Compensation + Annual Bonus Eligibility
• Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
• Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
• Professional Development With an Emphasis on Internal Promotion
• Employee Discounts on Bluepeak Services, Including Internet
• Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!