Senior Director, Operations

Key Responsibilities

• Lead, manage, train and develop a global team currently spanning the US, Canada, Mexico, the Philippines, and Malaysia across IT, HR, and Recruiting departments.
• Lead, inspire, and enable department leaders to manage and mature their departments to achieve the SLT’s goals
• Own and manage key Shared Services functional areas including:

• • Legal: internal handling of basic contract review, NDA, etc.; liaison with outside counsel
  • Regulatory compliance and risk management
  • Vendor management and procurement negotiations
  • Microsoft Supplier relationship
  • Facilities
  • Analyze inter and intra-department business processes and identify areas for improvement – with an emphasis on repeatable, scalable processes and automation/AI
  • Translate business needs and SLT goals into clear strategies, plans, and processes that align with the short and long-term goals
  • Establish credibility throughout the organization as an effective listener and problem solver
  • Partner with the Senior Director, Finance, in supporting and strengthening cross-functional processes that span Finance and Shared Services, e.g., in selection and implementation of the new ERP and PSA system(s), and in providing resiliency to the Finance functions.
  • Deliver RoB reporting to SLT on monthly and quarterly bases to provide status updates and demonstrate progress on key initiatives and goals.
  • Develop, measure and report operational KPIs/OKRs across the business and communicate to all stakeholders. Identify and analyze business performance to provide operational improvement initiatives to the organization.
  • Develop and maintain a functional resilience plan to identify key dependencies (people, systems, suppliers etc) and risks. The plan will detail contingencies to address major risks identified.
  • Perform other related duties as assigned by management.

Qualification & Requirements

Required Experience

• 15+ years in Operations.
• 5+ years of direct experience in the Microsoft ecosystem.
• Track record of strong people leadership, proven ability to run a global team spanning multiple departments and functions.
• Ability to engage with and motivate team members across all levels of the company.
• Solid grasp of data analysis and performance metrics, including advanced Excel skills.
• Ability to multi-task and manage multiple priorities in a continuously changing business environment.
• Strong written, verbal and presentation skills. Ability to effectively communicate information to senior management, clients and suppliers.
• Excellent analytical, problem-solving, and process skills.
• Strong grasp of risk management concepts, strategies and approaches.
• Experience in implementation of enterprise systems – e.g., payroll, benefits, HR, timecard, ERP, PSA, etc

Desirable Experience

• Direct accounting and finance experience
• Professional or IT Services experience
• Experience with consolidation or other reorganization of functions within corporate operations
• Bachelor’s degree (B.A.) from four-year college or university, preferably in Business Administration or Accounting. MBA, CPA, or similar

Benefits

Inviso is focused on creating an environment where employees feel valued and supported. Our employee benefits reflect this, with a compensation package that is competitive, fair, and flexible. Our USA employee benefits include private medical and vision insurance, a 401(k) plan with company match, paid time off, paid holidays, annual training allowance and other benefits.