AVP P&C Claims Shared Services

Key Responsibilities

• Vision and Strategy: Develop and implement a clear vision and strategy for the claims line of business that aligns with the overall goals of GH Claims, COO, and Assurant. Set long-term objectives and identify key performance indicators (KPIs) to measure success.
• Leadership and Mentorship: Lead and mentor a team of claims professionals, fostering a culture of engagement, accountability, continuous improvement, and high performance.
• Team Development: Provide day-to-day leadership to the claim’s operations leadership team members, managing complex issues as appropriate. Lead and develop a high-performing team of claims leaders and operations teams, providing ongoing feedback, mentorship, and support to ensure the team is skilled and motivated.
• Engagement: Create an environment built on trust and build a high level of engagement to create followership with peers and drive alignment from within.
• Change Management: Lead the Claims organization through change, holding leadership accountable for alignment and leading their teams through change. Proactively explore solutions to complex problems.
• Collaboration: Collaborate with internal and external stakeholders to align claims operations with business objectives and drive organizational success. Work with other departments to streamline processes and improve overall operations.
• Compliance: Ensure compliance with regulatory requirements, company policies, and state and federal laws to avoid bad faith exposures and manage risks associated with claims operations.
• Claims Processing: Develop and implement strategies to streamline claims processing, improve efficiency and accuracy, and enhance customer experience and service delivery. Support and hold leaders and teams accountable for transformation efforts.
• Regulatory Compliance: Ensure and hold all staff members accountable for compliance with regulatory requirements and company policies.
• Stakeholder Relationships: Establish and maintain strong relationships with key stakeholders; proactively keeping them abreast of key claims operations metrics, volumes, impacts, risks, etc.
• Customer-Centric Approach: Ensure a customer-centric approach in all claims managing processes, addressing customer pain points, and enhancing the overall customer experience.
• Data Analysis: Analyze claims data to identify trends and areas for improvement. Monitor and analyze KPIs to assess the effectiveness of claims operations and implement improvements as needed.
• Escalated Claims: Manage escalated claims and provide guidance on complex cases.
• Reporting: Compose and present claims reporting and data to effectively communicate LOB/Product claims operations performance to senior management.
• Technology and Innovation: Leverage technology and digital tools to enhance claims processing efficiency and accuracy. Foster a culture of continuous improvement and innovation within the shared services team.
• Budget Management: Responsibly manage the claims operations budget to balance efficiency, effectiveness, staffing resources/GCC, and service levels.
• External Relationships: Develop and maintain external relationships with customers, professional organizations, reinsurers, and other stakeholders.

Qualification & Requirements

What are the requirements needed for this position?

• Bachelor’s degree in business administration, Insurance, or a related field, or equivalent work experience.
• Minimum of 10 years of experience in claims management within the insurance industry, with at least 10 years in a leadership role.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong people leadership and team management skills.
• Excellent communication and interpersonal skills, with the ability to effectively communicate risk to the business / Assurant, to Sr. Leadership and demonstrate good faith efforts.
• Strong collaboration skills with the ability to influence business leader, peers and others, while protecting Assurant and holding business leaders / the team accountable.

What other skills/experience would be helpful to have?

• Executive presence skills with the ability to map out and tell the claims story/journey to deliver on our promise to customer using good faith behaviors, compliance regulatory guidelines, and state/federal requirements.
• Master’s degree in business administration or a related field. (a plus)
• Professional certifications such as CPCU (Chartered Property Casualty Underwriter) or AIC (Associate in Claims).
• Experience with process improvement methodologies (e.g., Lean Six Sigma).
• Experience with process improvement methodologies, such as Six Sigma or Lean.
• Experience with claims management systems and technology solutions.
• Strong project management skills and the ability to manage multiple priorities.

Benefits

• Health Coverage
• Disability and Life Insurance
• Retirement
• Employee Stock Purchase Plan
• Career Development
• Work-Life Balance
• Other Perks and Benefits…