Vice President, Human Resources

Key Responsibilities

• Global Shared Service Leadership
• Lead the global HR Help Desk team, ensuring effective resolution of employee queries with a focus on compliance, accuracy, and satisfaction.
• Oversee global IT support operations, driving consistent, timely, and effective resolution of technical issues.
• Align IT and HR to deliver a seamless onboarding experience for new hires and a professional, supportive offboarding process for departing employees.
• Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of Shared Services operation
• Utilize data and feedback to improve processes and enhance the employee experience.
• Leverage technology to improve service efficiency and minimize downtime across regions.
• Align global Shared Services initiatives with company objectives and adapt strategies for regional nuances.

• Lead the India facilities team to ensure safe, sustainable, and employee-friendly facilities for the region
• Drive efficiency and cost optimization initiatives in facility operations, tailored to regional requirements.
• Own Corporate Social Responsibility initiatives for the region

HR Leadership and Cross-Functional Collaboration

• Act as a regional HR leader, building strong partnerships with local and global business leaders.
• Facilitate cross-functional calibration discussions to align priorities, resources, and employee workplace experiences for the region.

Team Development

• Build and nurture high-performing global and regional HR, IT, and Facilities teams, fostering a culture of collaboration, accountability, and inclusivity.
• Invest in professional development to ensure team members have the skills and knowledge to excel.

Qualification & Requirements

• Bachelor’s degree in Business Administration, HR, IT, or a related field (Master’s degree preferred).
• 18+ years of HR experience with a recent focus on Shared Services, including leadership roles with global responsibilities.
• Proven expertise in managing IT Service Desk, HR Help Desk, and Facilities operations across multiple regions.
• Strong analytical, communication, and problem-solving skills.
• Demonstrated ability to lead and influence across cultures and geographies.
• Experience in a global organization with large, diverse teams.

Benefits