Manager, GBS Advisory – Global Capability Center

Key Responsibilities

As a member of the GCC & GBS Advisory team, you will work closely with Senior Directors, Managing Directors, and client leadership teams in a highly collaborative and impact-driven environment. You will contribute to strategy development, operating model assessment, process benchmarking, transition execution, and digital transformation initiatives for leading global organizations.

This is a unique opportunity to use your expertise in GBS setup, functional transformation, shared services migration, and process optimization to drive large-scale transformation programs. Additionally, you will play a key role in business development, innovative solution design, and market expansion initiatives.

Qualification & Requirements

Given our ambitious growth plans, we are looking for professionals who:

• Are entrepreneurial and can drive significant growth, thinking beyond incremental changes.
• Are comfortable with ambiguity and take a hands-on, problem-solving approach to execution.
• Can work independently with minimal oversight while driving high-impact projects.
• Have experience in leading consulting engagements across multiple industries and global markets.

Experience Required:

• 10+ years of experience in GBS, shared services, or consulting, focusing on GCC/GBS/Shared services transformation, transition, and process reengineering.
• Led shared services setup and transition projects, including location assessments, workforce planning, and migration execution.
• Hands-on experience in operating model implementation, ensuring smooth knowledge transfer, process optimization, and governance setup.
• Worked across multiple corporate functions (Finance, HR, Procurement, IT, Legal), supporting business transformation and shared services expansion.
• Experience in financial modelling, cost-benefit analysis, and FTE sizing for GCC/GBS feasibility studies.
• Managed service delivery transformation projects, including outsourcing vendor selection and contract management.
• Strong project and program management skills, leading large-scale process improvement and automation initiatives.
• Worked with senior stakeholders to design KPIs, SLAs, and governance mechanisms for GBS service management.
• Worked with automation and digital enablers (RPA, AI, process mining, analytics tools) to streamline GBS operations (experience with tools like Celonis, UiPath, BlackLine, or similar is a plus).

Key Skills Required:

• Project Management & Execution: Ability to manage assigned workstreams of a largescale GCC/GBS projects from planning to implementation.
• Process Improvement & Standardization: Experience in functional process optimization, SLA development, and benchmarking.
• Stakeholder & Client Collaboration: Strong communication skills for engaging with senior executives and functional leaders.
• Transition & Change Management: Expertise in shared services setup, workforce transition, and knowledge transfer frameworks.
• Data & Financial Analysis: Ability to evaluate business cases, financial models, and cost reduction opportunities

Benefits

• Quality healthcare
• Life and disability benefits
• Retirement benefits
• Time off
• Parental & Family leave
• Supplemental benefits
• Other Perks and Benefits…