Global Shared Services (GSS) Manager
Mountfitchet Group
APAC/Oceania, India, Mumbai
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Salary
$176,909 - $276,855 Per Year
Rank
Director
Responsibility
Head of SS/GBS
Scope
Global
Workplace
100% in office
Functions
HR
IT
Reports to
CEO
Level
0
Travel Max:
15%
Posting Date
03-15-2025
Description
We are looking to recruit a manager who will report into our Global CEO based in London. The successful candidate will be at the start of this journey with us and will ultimately manage a headcount of circa 35 employees.
Key Responsibilities
- Developing job descriptions for all roles within the shared service function.
- Overseeing the recruitment within all workstreams, including designing adverts, sourcing and screening candidates and attending interviews with the function leads.
- Designing, implementing and owning an onboarding checklist for all workstreams, ensuring access to a clear desk, all relevant IT systems, ensuring on line learning is completed and health & safety obligations are covered.
- Working with functional leads, managing the administrative process around any conduct or capability concerns of a shared service employee in line with local labour laws.
- Manage and approve all absences e.g. holiday and sickness, ensuring relevant coverage across the function.
- Ensure workflows/ SOP’s are written for each current role within each workstream and before any new role or workstream is introduced to the shared service function.
- Hold regular 121’s with each shared service employee and escalate to functional lead any requests for training, additional support or any welfare concerns.
- Hold Quarterly Business Reviews (QBR’s) with functional lead to review previous and future performance of their workstream, whilst identifying any work efficiency improvements
- To ultimately create KPI/ measurement of success matrix within each workstream and report back to the group board.
- Ability to drive a high performance culture whilst it be an engaging place to work.
- Organise regular team social events.
Qualification & Requirements
- Experiencing of leading a team within a shared service function
- Ideally HR qualified or minimum of 3 year’s working experience
- Proven track record or implementing process or systems improvements
- Ability to travel internationally as and when required
- Ability to work out of hours to meet the needs of the global business
Benefits
- Free breakfast in our onsite canteen
- Private health insurance
- 22 days’ holiday per year, which increases with length of service
- 10 days Indian Public holiday in a year
- 2 Giving Back days for charity each year
- A very broad range of employee benefits
- A friendly, fun and exciting environment surrounded by some of the best in the industry
Company Profile
Mountfitchet Group
Industry
Airlines and Aviation
Revenue
$1.12B
Employees
824
Fortune 500 Rank
NA
Global 500 Rank
NA
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