Vertical Head, Business Operations

Key Responsibilities

• Collaborate with business leaders to shape the business strategy
• Champion continuous improvement initiatives to optimize processes, reduce costs, and enhance customer experience and contribute to strategic financial planning for the Global Capability Center.
• Foster a culture of continuous improvement by identifying opportunities for process optimization, implementing innovative solutions, and driving measurable results.
• Develop and execute strategic plans for operational excellence, aligning with business goals and objectives, ensuring effective resource allocation, and measuring key performance indicators
• Provide insights from operational data to inform strategic decisions. This includes identifying market trends, customer needs, and potential areas for growth.
• Develop and manage budgets, monitor operational costs, identify cost-saving opportunities, and contribute to strategic financial planning for the Global Capability Center.
• Lead the planning, execution, and successful implementation of transitions and transformations within the global capability center, including process reengineering and technology adoption.
• Lead the implementation and optimization of LEAN principles across all operational processes, identifying and eliminating waste, streamlining workflows, and enhancing efficiency.
• Drive automation initiatives across operational processes, identifying opportunities to leverage technology and automation to enhance efficiency, reduce manual tasks, and improve accuracy.
• Build, develop, and manage a high-performing team of operational professionals, providing clear direction, coaching, and mentoring to foster growth and success.
• Effectively collaborate with internal and external stakeholders, including business partners, technology teams, and senior leadership, ensuring alignment and seamless execution of initiatives.
• *Develop value propositions for operational processes that contribute to customer satisfaction and business growth.

Qualification & Requirements

Your background

• Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field.
• Minimum of 15+ years of experience in business operations, process improvement, and/or operational management roles, preferably within a global capability center or shared services environment.
• Proven track record of successfully implementing LEAN methodologies and driving continuous improvement initiatives.
• Experience leading and managing teams in a fast-paced, results-driven environment.
• Strong analytical and problem-solving skills with a data-driven approach to decision-making.
• Excellent communication, presentation, and interpersonal skills with the ability to influence stakeholders at all levels.
• Familiarity with automation tools and technologies is a plus.

Within Randstad we defined the following Leadership competencies:

• delighting people: connect people (client, talent, employee, society), building strong client relationships and delivering client-centric solutions.
• performing today: resourcefulness securing and developing resources effectively and efficiently.
• leading change: manages ambiguity operating effectively, even when things are not certain or the way forward is not clear.
• securing the future: drives vision and purpose painting a compelling picture of the vision and strategy that motivates others into action.

Benefits

No information available.