Shared Services_Operations Head_WTSL

Key Responsibilities

• Strategic Planning: Develop and implement strategic plans to enhance operational efficiency and effectiveness. This includes creating a strategic digital innovation and roadmap to guide the department’s future growth.
• Financial Management: Oversee the department’s budget, ensuring financial resources are utilized effectively. This includes developing and implementing risk management policies and procedures to mitigate financial risks.
• Stakeholder Management: Build and maintain strong relationships with key stakeholders, both internal and external. This includes managing accounts and ensuring customer satisfaction.
• Corporate Governance: Ensure the department’s operations comply with corporate governance policies and regulations. This includes implementing operational planning strategies to enhance compliance.
• Team Management: Lead and manage the team effectively to ensure they meet their individual and collective goals. This includes fostering a culture of people excellence and entrepreneurship.
• Business Acumen: Apply business and commercial acumen to make informed decisions that benefit the department and the company as a whole. This includes demonstrating a global mindset in all operations.
• Communication: Maintain open and effective communication with team members, stakeholders, and other departments. This includes demonstrating strong interpersonal skills to build and maintain strong relationships.
• Operational Excellence: Strive for operational excellence in all aspects of the department’s operations. This includes continuously seeking ways to improve processes and systems to enhance efficiency and effectiveness.

Key Interactions

• Top Management
• Mid Management
• Cross-Functional Collaboration
• Client Relations
• Financial Auditing

Qualification & Requirements

The ideal candidate should have a strong background in managing operations in a shared services environment, with a proven track record of strategic thinking, financial management, and stakeholder management.

• Experience: 15 – 20 years

Skills

• Interpersonal Skills
• Good Communication
• Operational Excellence
• Business Acumen

Competencies

• Business & Commercial acumen
• Global Mind-set
• Entrepreneurship
• People Excellence
• Strategic thinking
• Financial Management
• Stakeholder Management
• Expert Risk management policies and procedures
• Corporate Governance
• Operational Planning
• Strategic Digital Innovation & Roadmap
• Account Management
• Effective Team Management
• Business & Commercial acumen
• Global Mind-set
• Entrepreneurship
• People Excellence
• Strategic thinking
• Financial Management
• Stakeholder Management
• Risk management policies and procedures
• Corporate Governance
• Operational Planning
• Strategic Digital Innovation & Roadmap
• Account Management
• Effective Team Management

Benefits

No information available.