Operations Excellence Lead
The Kraft Heinz Company
APAC/Oceania, India, Ahmedabad
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Salary
$76,699 - $144,000 Per Year
Rank
Director
Responsibility
Process Roles
Scope
Regional
Workplace
100% in office
Functions
Customer Service
HR
IT
Reports to
Level
N-2
Travel Max:
0%
Posting Date
03-11-2025
Description
The KHMS Lead drives the deployment and sustainability of the Kraft Heinz Management System (KHMS) within Global Business Services (GBS) and its BPO partners. KHMS is a structured framework that embeds routines, tools, and standards to achieve operational excellence (OpEx) through daily continuous improvement. This role focuses on cultivating an OpEx culture, empowering teams to own and improve their workflows, and delivering measurable business outcomes. The KHMS Lead acts as a strategic partner, coach, and change agent, ensuring GBS/BPO operations align with organizational goals.
Key Responsibilities
Strategic Alignment & Deployment
- Partner with GBS leadership to integrate OpEx priorities into strategic goals.
- Lead KHMS deployment across GBS/BPO teams using standardized playbooks, focusing on sustainable adoption.
- Identify high-impact improvement opportunities aligned with business objectives.
Coaching & Capability Building
- Mentor teams and leaders at all levels to adopt KHMS routines (e.g., Day Start, Week Review, 90-Day Plans).
- Apply the “Learn, Do, Teach” model to reinforce accountability and skill development.
- Deliver tailored training programs to build continuous improvement competencies.
Operational Execution
- Team Level: Partner with frontline managers to resolve daily workflow challenges using problem-solving tools (e.g., Root Cause Analysis, Customer Journey Mapping).
- Tower Level: Collaborate with functional leaders to standardize processes (SOPs, Service Catalogues) and align workflows with GBS strategy.
Continuous Improvement Governance
- Establish KPIs and a performance “drumbeat” to track progress and accountability.
- Use data analytics to identify trends, prioritize actions, and measure impact.
- Conduct health checks to assess OpEx maturity and address gaps.
Cultural Change & Stakeholder Engagement
- Champion servant leadership to drive mindset shifts toward ownership and innovation.
- Manage resistance by integrating OpEx into talent development and recognition programs.
- Strengthen collaboration between GBS, BPO, and cross-functional stakeholders.
Qualification & Requirements
- Education: Bachelor’s degree in Business, Engineering, or related field.
- Experience: 8-10 years in OpEx/Continuous Improvement roles, preferably in shared services/BPO environments.
Skills:
- Proven ability to lead cultural transformations and coach diverse teams.
- Expertise in data-driven decision-making and performance management.
- Strong communication, collaboration, and influence skills.
Benefits
- Insurance Benefits
- Retirement Benefits
- Vacation Policy
- Other Perks and Benefits…
Company Profile
The Kraft Heinz Company
Industry
Food and Beverage Services
Revenue
$8.12B
Employees
37,000
Fortune 500 Rank
#156
Global 500 Rank
#466
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