Head of People Services (UK or Europe)

Key Responsibilities

Strategic HR Leadership and Regional Coordination

• Serve as a member of the HR leadership team, contributing to strategic decisions and cross-functional initiatives.
• Lead or participate in cross-functional projects impacting HR, such as transformation initiatives and HR technology implementations and integrations.
• Establish HR KPIs for Europe and provide regular reports and insights to senior leadership on workforce metrics, challenges, and successes.
• Drive a consistent HR service delivery model across Europe, establishing standardized processes while respecting local adaptations.
• Ensure compliance with European labour laws and regulations, supporting local teams to address regional-specific requirements.

Payroll, Reward And Benefits

• Oversee and ensure accurate and compliant payroll processing across all European locations.
• Implement efficient payroll systems and processes, ensuring compliance with local laws and regulations.
• Collaborate with finance and accounting teams for reconciliation, reporting, and budget alignment.
• Design and execute competitive reward and benefits programs aligned with market trends and company strategy.
• Conduct regular benchmarking to ensure the competitiveness of compensation structures and benefits packages.
• Ensure regulatory compliance in benefits administration across all European regions, including pension schemes, insurance, and other benefits.

People Operations & Processes

• Oversee people operations processes, including onboarding, offboarding, internal transfers, and record-keeping.
• Identify and implement HR technologies to streamline processes and enhance the employee experience.
• Ensure all HR policies and practices are up-to-date, compliant, and standardized across regions.

Compliance & Risk Management

• Ensure HR policies, processes, and practices comply with European employment laws and regulations.
• Regularly review and audit HR operations to mitigate risks and ensure legal compliance.
• Manage relationships with external legal advisors, ensuring timely and effective handling of employment law matters.

Data & Analytics

• Analyse HR metrics to inform decision-making and provide insights into people strategies and initiatives.
• Monitor key performance indicators (KPIs) for payroll accuracy, employee satisfaction, turnover, and retention.
• Prepare and present regular reports to executive leadership on the effectiveness of HR programs and areas for improvement

Employee Relations

• Implement policies and procedures to support a fair and equitable workplace, addressing employee concerns, grievances, and disciplinary actions.
• Support people partners with robust letters, templates, notes and process guidance to allow us to deliver a compliant ER service in all European markets
• Partner with external counsel on escalated issues, ensuring Yugo is well-represented and robustly defends claims

Qualification & Requirements

Key Skills & Capabilities

• Excellent communicator with
• Organised and numerate
• Interpersonal Skills: Builds strong relationships with internal and external stakeholders, values diverse perspectives, and fosters collaboration.
• Adaptability: Comfortable working in a fast-paced, multi-cultural environment across a wide geographic area.
• Technology Proficiency: Advanced experience with ATS (preferably iCIMS), HRIS systems, and Microsoft Office.
• Data-Driven: Strong analytical skills, with experience in interpreting recruitment metrics and making data-informed decisions.

Experience and Knowledge

Essential

• Proven experience leading multi-site payroll, reward and data analysis within a global organisation, preferably covering both EMEA and APAC regions.
• Demonstrated success in working with business partners in a shared services model
• Experience across multiple jurisdictions providing HR administration support across different employment law regimes and good core ER skills
• Strong project management skills and the ability to handle multiple priorities effectively.
• Process and data experience implementing and streamlining HR and payroll systems across geographies
• Proficiency in English (additional languages such as German, Spanish, Italian, Polish or French are a plus).

Desirable

• Experience of acquisitions and integrations of workforces
• Strong external network of suppliers, systems and HR tech providers to select and manage best in class vendors
• Experience of reward stewardship including core understanding of multi regime pension requirements, insurances and benefits

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…