HR Shared Service Manager
Vertu Motors plc
Europe, United Kingdom, England, Tyne And Wear
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Salary
$44,903 Per Year
Rank
Senior Manager
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
100% in office
Functions
HR
IT
Reports to
Head of Recruitment & Talent
Level
N-2
Travel Max:
0%
Posting Date
03-09-2025
Description
With a focus on delivering an excellent customer experience and a drive to achieve continual improvement, this is a fast-paced role that requires accuracy and an in-depth understanding of HR policies and processes.
Key Responsibilities
- Lead on senior management and confidential contracts of employment. Providing data insights into group Benchmarking
- Work with the Reward and Benefit team in the role of ‘Work Force Management Lead’ for the wider payroll system and how it impacts colleagues and management in the dealership
- Managing and developing the Shared Service Admin team in the delivery of high quality, consistent daily HR support for all employee lifecycle processes, systems and activities
- Continually driving process improvements, identifying issues and working with HR colleagues and wider teams to deliver solutions
- Identifying and introducing service levels (SLAs) to meet work volumes and stakeholder needs
- Overseeing and maintaining the accuracy of employee lifecycle data entry into Dayforce
- Producing reports and other MI to monitor consistency and support improvements to services delivered by the team
- Coaching and motivating the team, identifying training and development opportunities to optimise performance to maximise potential
- Provide support to the Head of Recruitment & Talent in day-to-day HR activities
Qualification & Requirements
- A track record of delivering process improvements in a customer-focused HR Shared Services environment, operating at managerial, or supervisory level
- Excellent leadership and people management skills with the ability to engage and motivate a team to deliver an excellent service
- Experience of developing SLA’s with a continuous improvement approach
- A naturally inquisitive, creative and proactive approach to problem solving and initiating solutions
- Confident stakeholder engagement and relationship management skills with the ability to confidently challenge
- Excellent IT skills and experience of working with an HRIS (Dayforce would be ideal)
Benefits
- 25 days holiday rising with length of service – plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity and Paternity
Company Profile
Vertu Motors plc
Industry
Motor Vehicle Manufacturing
Revenue
$1.6B
Employees
7,610
Fortune 500 Rank
NA
Global 500 Rank
NA
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