VP, HR Technology and Operations

Key Responsibilities

Strategic Leadership:

• Provide visionary leadership and strategic direction for HR Services, HR Compliance, HR Analytics, HR systems design and performance, and onboarding/offboarding processes.
• Align technology and operational strategies with business objectives to support organizational growth and effectiveness.
• Act as a trusted advisor to senior leaders, ensuring alignment on technology and operational priorities.
• Partner with IT on cyber security and data breach prevention, Information Security, and Business Continuity planning.
• Oversee development of data standards, definitions of data elements, and prescribed security rules, with verification reporting to confirm accuracy.
• Partner with HR leadership on Governance Model needs, aligning security trees inside of HCM respectively.

HR Systems Design and Delivery:

• Lead the design, development, and implementation of comprehensive HR technology solutions that support the organization’s strategic objectives.
• Ensure seamless integration and functionality of all HR systems, including HRIS, ATS, LMS, Reward and Recognition, Benefits, Well-Being, Compensation, and employee engagement platforms.
• Collaborate with IT and other departments to ensure systems align with broader technological infrastructure and data security standards.

Central HR Shared Services:

• Develop and manage a centralized HR shared services model that delivers high-quality, efficient services to employees through MSS and ESS solutions and a service model approach with an escalation to subject matter experts in centers of expertise.
• Leverage job aides and training materials provided by HCM to ensure roles and responsibilities are clear to Managers and Employees.
• Implement standardized HR processes and policies to ensure consistency and compliance across the organization, measure the effectiveness of programs including data insights for utilization and forecasted planning.
• Drive continuous improvement initiatives to enhance service delivery and employee satisfaction.

People Analytics:

• Lead the development and implementation of a people analytics strategy to provide actionable insights and support data-driven decision-making.
• Mature HR data capabilities from operational reporting to generating strategic insights that drive business decisions: standardized and customized dashboards and reporting.
• Oversee the collection, analysis, and reporting of HR data to identify trends, opportunities, and areas for improvement.
• Collaborate with HR leaders to use data insights to inform talent management, workforce planning, and organizational development initiatives.

Workday Platform Ownership:

• Take full technical ownership of the Workday platform, overseeing implementation, configuration, proper testing tenants, and tests to be performed to ensure flawless execution.
• Oversee optimization of HCM modules and assessment of functional capability between HCM and other bolt-on sources.
• Partner with business units to deploy new Workday modules and features, maximizing the platform’s value.
• Advise on business usage of HCM modules for documentation needs for personnel files and records retention needs including federal, state, and local requirements.
• Lead the development of robust analytics capabilities to meet operational needs.

Operational Excellence:

• Design and implement efficient processes to ensure compliance, data security, and system integrity – report to executives through SLT Dashboards on effectiveness of areas above.
• Develop and document standard operating procedures to support team cross-training and operational continuity.
• Oversee production support, identifying opportunities to outsource tasks where appropriate.
• Enhance onboarding processes to ensure new hires experience a seamless and efficient integration into the organization.
• Collaborate with the Senior Manager of HR Services to ensure HR Generalists’ efforts align with organizational goals and provide indirect strategic support.

Team Leadership:

• Develop short- and long-term strategies, road maps, and objectives for the team based on key stakeholder input and feedback on business needs, Board, SLT, HRLT, IT, Payroll, etc.
• Build, mentor, and lead a high-performing team, fostering an inclusive and collaborative culture.
• Inspire team members through coaching, celebrating successes, and holding the team to high standards.
• Set clear vision and objectives, empowering the team to achieve exceptional results.

Collaboration and Communication:

• Partner with the Mergers & Acquisitions team to integrate new companies onto the Workday platform.
• Point of contact for all HR Systems and Data requests from Sponsors, The Board, and SLT.
• Maintain strong vendor relationships and lead governance and contracting efforts.
• Communicate complex technical information effectively to non-technical stakeholders.

Compliance and Risk Management:

• Ensure all system changes adhere to internal controls and compliance standards.
• Develop configurations in system for automation to ensure compliance with federal, state, and local laws for functional areas supported.
• Oversee the monitoring and management of over 50 integrations across HCM and Payroll.
• Assess IT general controls and IT-dependent controls, aligning them with organizational needs.

Qualification & Requirements

Required Skills/Abilities:

• 15+ years of leadership experience with a proven ability to inspire and develop teams.
• At least 5 years of experience with in-depth knowledge of Workday HCM.
• 10 years of service standing up and running an HR Shared Services Operations.
• Strong understanding of HR processes such as onboarding, HR Generalist functions, total rewards, payroll, and compliance.
• Ability to align technology and operations with business goals and drive continuous improvement.
• Ability to collaborate, inspire, and hold others accountable.
• Proven ability to work across a matrix and multi-site environment.
• Experience supporting senior management including thought leadership and support.
• Collaborative style as a thought partner who works productively with the leadership team.
• Excellent oral and written communication skills.
• Critical thinking and ability to support strategic transformation activities.
• Exhibition of the highest ethical standards while demonstrating accountability and ownership.

Education and Experience:

• Bachelor’s degree in business or related field.
• Master’s degree preferred.
• Experience in homecare, healthcare, or healthcare services preferred.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave