Global Business Process Lead OTC

Key Responsibilities

• Provides strategic leadership in the development and evolution of business processes using subject matter expertise and leadership skills to lead the organization through the process of defining and adopting the new business process, related policies, and systems. Works with the Business in identifying best practice processes, problems and anticipating needs.
• A leader in the management of change within their function. The scope includes internal CV teams and processes; and the co-ordination of change programs with external teams as required.
• Engage the Business Users, Project Management, and other groups as necessary to gain agreement on the changes in business processes, organizational design, and solutions to gaps.
• Develops a working knowledge of the Oracle EBS global solution design, deployed modules and configurations for the defined business process function. In addition, knowledge of supporting systems and interfaces will be required.
• Works with the Business Process Owners to ensure the provision of ongoing user support of the implemented software.
• Works with Business Process Owners in the prioritization, strategic direction, performance analysis and action plans for the organization. This includes metrics to monitor and evaluate the performance of specific processes, leading to continuous improvement opportunities.
• Establishes and manages process action teams/resources (local. Regional, and Global) for the assigned process areas to drive process definition and descriptions, process training plans, and deployment. While not directly responsible, they will need to manage other resources within the function to accomplish this.
• Works with the Functional track lead to estimate time and work effort to build/configure and implement new processes and application functionality according to specifications. Manages the business resources, scheduling, and participates in feature/functionality trade-off decisions using business benefit analysis.
• Builds and sustains strong relationships throughout the business, provides persuasive communication and works as an advocate for their function.
• Ensures there is documentation on all phases of processes and modification of existing systems and processes in line with the GPI
• Keeps management well informed on a timely basis of progress, status, and concerns for each assignment.
• Effectively communicates ideas and information with peers, management, and customers. Responsible for the knowledge transfer to key stakeholders.
• Provides ongoing support, coaching and mentoring, whilst ensuring trouble-shooting of deployed processes are carried out.
• Provide internal consultative leadership and support for large enterprise programs and process development for extraordinary circumstances.
• Ensure training, mentoring, directing and validating the work of the Business Process Leads

Blueprint phase:

• Participate in Business Process Definition Workshops
• Champion process standardization
• Review and approve business process definition
• Establish work plans for respective process area
• Coordinate with other Global Process Leads to ensure cross-process effectiveness
• Design and document future business processes to support requirements
• Ensure solutions are being worked on to resolves issues in global design
• Participate in change management activities and identify, schedule, and support process participants across the globe

Build phase:

• Participate in system-based process walkthroughs
• Act as liaison to the global technical teams
• Ensure system design meets process goals
• Establish and communicate changes in policies, processes, organization structure, etc.

Test phase:

• Ensures the training required to support the rollout is being developed and coordinated
• Support the review and validation of key business scenarios
• Support the Identification and build of key business scenarios
• Ensures there is adequate leadership in place for test activities and documenting of test results
• Supports and drives change requests
• Communicate business vision to end users

Deploy phase:

• Ensure the development of training materials and that they are reviewed and approved
• Be a leader in the change management process
• Monitor process performance and business impact

Maintenance and On-going support phase:

• Ensure the global design and documentation is maintained and enforced in all live Oracle markets
• Ensure all approved requests are prioritized with committed business cases and ROI
• Oversee the User Forums

Qualification & Requirements

Knowledge, Skills and Abilities:

• Work across organizational boundaries to document and develop functional and technical specifications and support for the design, development, testing, and maintenance of new processes
• Intimate knowledge of existing processes in their functional areas. Additionally, knowledge of the information that is required for cross-functional processes will be required.
• Strong business analysis skills required
• Excellent knowledge of the business enterprise functions and processes
• Ability to work with both technical and non-technical personnel at various levels of the organization
• Manage through influence
• Excellent analytical and problem solving skills
• Ability to adapt to a fast and dynamic environment
• Ability to effectively translate between functional and technical teams
• Ability to follow procedures and produce/maintain supporting documentation
• Resolves simple to complex system problems in creative, but simple, ways
• Excellent written, oral and interpersonal communication skills
• Excellent time management
• Highly self-motivates, self-directed and attentive to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Extensive experience working in a team-oriented, collaborative environment
• Ability to produce exceptionally quality output
• Ability to communicate effectively with senior management

Work Environment:

• Normal office environment
• Sedentary to light physical effort necessary to perform the job
• Extensive contact with employees and external business partners and vendors
• Travel required 50% of the time. There may be times/projects where 75% will be required.
• Working hours need to flex to support multiple time zones and teams

Experience:

• Previous experience in systems implementation, preferably in a global ERP implementation.
• Demonstrated ability to lead change within a complex international organization
• Experience in functional business processes, functional requirements writing, test script and use case development and documentation.
• Requires management and leadership experience to lead project teams.

Education:

• Degree in relevant field or equivalent experience and minimum 7 years prior relevant experience.

Benefits

• Short and Long Term Disability coverage
• Parental leave
• Infertility benefits
• Wealth Building plans (401k and Employee Stock Purchase Program)
• Life insurance
• Other Perks and Benefits…