Account Lead – Shared Service Centre/Global Business Services

Key Responsibilities

• Orchestrate comprehensive enterprise service centre (SSC/GBS) evolution initiatives, from foundational development to advanced refinement.
• Formulate and execute integrated global operational models for consolidated service and functional delivery.
• Spearhead enterprise business transformation activities, encompassing digital workflow augmentation, procedural refinement, and organisational restructuring.
• Direct extensive procedural transitions across diverse geographic regions, ensuring fluid operational continuity and enhanced performance.
• Coordinate cross-functional service provision (Financial, Talent, Supply, Technology, Legal) within shared operational platforms.
• Serve as a strategic advisor to executive leadership, offering actionable insights for performance enhancement.
• Conduct evaluative analysis, procedural audits, and alignment assessments for SSC/GBS implementation.
• Facilitate business expansion through engagement with potential partners, proposal generation, and acquisition of evolution projects.
• Cultivate and guide high-performance teams, promoting a culture of proficiency, innovation, and ongoing enhancement.
• Uphold adherence to best practices, industry benchmarks, and regulatory guidelines within consolidated service operations.
• Identify opportunities for client portfolio expansion.
• Construct mutually beneficial business arrangements.
• Cultivate strong connections with key client personnel.
• Develop strategies to address client operational challenges.
• Provide guidance to clients on optimizing operational profitability.
• Achieve and surpass defined sales and revenue goals.
• Enhance existing client relationships and foster long-term partnerships.

Qualification & Requirements

• Demonstrated experience in leading enterprise service delivery, consolidated operations, or enterprise evolution roles.
• Extensive proficiency in SSC/GBS establishment, growth, and optimization across diverse functional areas (Financial, Talent, Supply, Technology, etc.).
• Substantial experience in procedural transition, digital workflow enhancement, and operational performance improvements.
• Documented success in managing complex, international evolution programs for multinational organisations.
• Advanced skills in stakeholder management, relationship development, and influencing at the senior leadership level.
• Comprehensive understanding of procedural standardization, operational frameworks, and service delivery protocols.
• Practical experience with digital workflow tools, enterprise resource planning systems (proprietary systems), and data analysis platforms.
• Strategic, practical, and solution-focused with an international perspective.
• Professional certifications related to project management, process improvement, or iterative development are advantageous.
• Business and financial understanding.
• Demonstrated experience in client relationship management.
• Documented history of achieving and exceeding performance targets.
• Experience in client portfolio growth.

Benefits

No Information Available