Director HR Shared Services

Key Responsibilities

General Responsibilities:

• Strategic Planning: Creating and implementing comprehensive HR strategies aligned with business objectives, including workforce planning, talent acquisition, and succession planning.
• Building Networks: Establishing credibility, positive relationships and influence capability with Leaders and Associates.
• Change Management: Works with Leaders and Corporate/Field HR leaders to develop and implement important company change initiatives: Be Remarkable, Leading the Way, continuous improvement, etc. across relevant client groups.
• HR Fundamentals: Current knowledge of HR people, metrics, compliance, and legal basics and deploys that knowledge effectively.
• Serves as a liaison between Associates and Management. Addressing and resolving concerns in the company as they arise, while demonstrating a level of visibility and accessibility across the three locations and reinforcing ImageFIRST’s Be Remarkable culture.
• Talent Acquisition: Overseeing recruitment and hiring processes for client base, identifying and attracting qualified candidates.
• Performance Management: Coordinating and supporting the ImageFIRST Talent Review Process and building a robust talent pipeline.
• Training & Development: Identifying and working with Learning & Development to deliver training to meet development needs. Internal and external sources.
• HR Budget Management: Lead on HR department budget and tracking, including allocating resources for recruitment, training, and employee development initiatives.

Competencies:

• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear.
• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Decision Quality: Making good and timely decisions that keep the organization moving forward and are a reflection of analysis, wisdom, experience and judgment.
• Collaboration: Partnering with Corporate and Field Leaders and Associates in order to ensure alignment across all ImageFIRST HR initiatives and objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
• Interpersonal Savvy: Maneuvering comfortably through complex policy, process and people-related organizational dynamics.
• Courage: Stepping up to address difficult issues, saying what needs to be said.
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.

Qualification & Requirements

• Bachelor’s degree in business administration, HR, Finance, or a related field; MBA preferred.
• 5 to 8+ years of experience in shared services or operations leadership roles, with a strong emphasis on process improvement and technology solutions.
• 2+ years of hands-on experience with Dayforce or similar system (configuration, implementation, and management).
• Proven track record of leading cross-functional teams in a high-paced, customer-centric environment.
• Exceptional project management, communication, and interpersonal skills.

Preferred Qualifications:

• HRIS certification preferred
• Strong analytical and problem-solving abilities.
• Experience with change management, particularly in digital transformation initiatives.
• Knowledge of regulatory requirements and compliance for shared services functions (e.g., HR and Finance).

Benefits

• Competitive pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Great company culture
• Collaborative team environment