Confluence Knowledge Base & Content Manager
Gusto
United States, Colorado, Denver
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Salary
$94,000 - $111,000 Per Year
Rank
Senior Manager
Responsibility
Process Roles
Scope
Regional
Workplace
Hybrid
Functions
HR
IT
Marketing
Reports to
Level
N-3
Travel Max:
0%
Posting Date
02-19-2025
Description
As part of our HR Shared Services pod, you will play a key role in bringing People strategies to life by ensuring employees have timely access to the information they need when they need it.
Key Responsibilities
- Design and maintain a user-friendly Confluence experience, ensuring employees can easily self-serve information
- Cross functional collaboration with key partners such as IT to create and update information in Confluence, creating outlines, developing taxonomy, and mocking up prototypes to illustrate the layout and flow
- Evaluate and maximize use of tool suites, including the roll out of AI assistant technology, to foster user accessibility and strong information architecture
- Establish and share best practices for internal knowledge management to streamline access to information and foster a consistent employee experience
Qualification & Requirements
- 5+ years of experience in Knowledge base & Knowledge systems management, preferably in the HR space.
- Enthusiastic builder of virtual HR offerings – you leverage digital platforms and technology innovations to build responsive, useful, and scalable approaches to information governance
- Technical experience working in tool suites such as Atlassian & Confluence to build a knowledge management framework and approach
- Comfortable designing and applying tools such as automated workflows, cloud-based systems, and self-serve materials to make sure the right information reaches the right people
- Demonstrated expertise in relationship building – you have achieved impactful results through partnerships across multiple functions and successfully leading complex migrations and cross-functional initiatives.
- Excellent communication and collaboration skills, with a track record of influencing stakeholders across diverse teams.
- Strong logical thinker paired with excitement to imagine new ways of operating
Benefits
- Financial + Retirement
- Child Care + Parental Leave
- Office Perks
- Diversity
- Health Insurance + Wellness
- Vacation + Time Off
Company Profile
Gusto
Industry
Software Development
Revenue
$509.9M
Employees
2,743
Fortune 500 Rank
NA
Global 500 Rank
NA
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