Senior Manager, Finance Shared Service Centre Performance
Grab
APAC/Oceania, Malaysia, Petaling Jaya
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Salary
Rank
Senior Manager
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
100% in office
Functions
Finance
Reports to
Head of the Transformation Office and Shared Service Centre (SSC)
Level
N-2
Travel Max:
0%
Posting Date
02-16-2025
Description
Get to Know the Team
As part of the CFO’s Office, this team is responsible for accounting and finance transaction processing activities for Global processes, across all geographies of Grab. We make an impact by enforcing one-way-of-working across all Grab business units, ensuring financial accuracy, timeliness and efficiency.
Get to Know the Role
You will report to the Head of the Transformation Office and Shared Service Centre (SSC). Your primary responsibility will be to manage all aspects of workforce management planning within the SSC, ensuring that sufficient resources are available for effective and efficient service delivery. You will also be responsible for SSC key performance indicators (KPI) reporting, workforce planning, DFST transition planning, quality control, and training execution.
This role is based on-site in our office in Petaling Jaya.
Key Responsibilities
The Critical Tasks You Will Perform
- You will develop, track, and present Shared Services KPIs/Metrics, providing insights and recommendations to leadership to drive performance improvements.
- You will supervise and execute the smooth transition of work coming into the SSC, ensuring minimal disruption to both internal and external stakeholders.
- You will work with the COE team to analyze current processes, identify opportunities for improvement, and implement strategic solutions to increase efficiency and productivity within the SSC.
- You will collaborate with other departments/units to build relationships, align objectives, and ensure a seamless flow of information and processes.
- You will work with Finance Training Academy to ensure successful implementations of training programs into SSC Operations, flagging any additional curriculum needs.
- You will guide and mentor team members, encouraging continuous learning and improvement.
Qualification & Requirements
What Essential Skills You Will Need
- Bachelor’s degree in Business Administration, Finance, or related field.
- Minimum 7 years of relevant experience in a shared services or business process outsourcing environment, with experience managing workforce planning, KPI reporting, and transitioning processes.
- Proficiency in using Oracle ERP/ERM systems and Power BI financial software.
Benefits
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life’s challenges.
- Balancing personal commitments and life’s demands are made easier with our FlexWork arrangements such as differentiated hours
Company Profile
Grab
Industry
Software Development
Revenue
$2.36B
Employees
12,005
Fortune 500 Rank
#152
Global 500 Rank
NA
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