Order to Cash Senior Manager

Key Responsibilities

Process Management

• Lead the O2C process, including credit management, collections, cash application, disputes management, billing and customer master data
• Monitor and manage the order-to-cash cycle to ensure compliance with company policies, industry standards, and regulatory requirements

Team Leadership and Development

• Manage and mentor a team of O2C professionals to enhance performance and develop their skills
• Provide coaching, performance feedback, and development opportunities to ensure high team morale and retention
• Foster a collaborative and customer-focused culture within the team

Cross-Functional Collaboration

• Work closely with Sales, Finance, Credit, and Customer Service teams to resolve any issues or disputes related to customer orders, invoicing, or payments
• Collaborate with IT to drive automation and system improvements in the O2C cycle
• Serve as a liaison between the O2C team and other departments to ensure seamless process execution and issue resolution

Reporting and Analysis

• Oversee the preparation of accurate financial reporting related to O2C metrics, such as Days Sales Outstanding (DSO), aging reports, bad debt provisioning, and collection effectiveness
• Provide strategic insights and recommendations to leadership on improving the O2C process and reducing outstanding receivables

Process Optimization and Continuous Improvement

• Identify and implement process improvements to enhance the efficiency and accuracy of the O2C cycle
• Lead initiatives to reduce order-to-cash cycle time, improve cash flow, and enhance customer satisfaction
• Drive the automation of key O2C functions to increase productivity and reduce manual errors

Risk Management & Compliance

• Ensure adherence to company policies, SOX compliance, and legal regulations concerning customer credit, billing, and collections
• Monitor customer credit risk and establish appropriate credit limits in conjunction with the Credit team

Customer Satisfaction and Stakeholder Management

• Handle escalated customer inquiries related to orders, billing discrepancies, and payment issues.
• Ensure timely and effective communication with customers regarding outstanding balances, order status, and payment terms
• Build and maintain strong relationships with internal stakeholders, including Sales, Finance, IT, and Customer Service teams, to address any issues in the O2C process and align on key objectives
• Effectively communicate with senior leadership and other key stakeholders regarding O2C performance, strategic initiatives, and process improvements

Qualification & Requirements

• Graduate of Bachelor’s of Science in Commerce/Finance/Accountancy or equivalent work experience
• Minimum of 7-10 years of experience in an Order to Cash or finance-related role, with at least 3-5 years in a managerial capacity At least three (3) years in a managerial role focused on the OTC function
• Strong knowledge of O2C processes, including order management, invoicing, collections, and credit management
• Experience in leading cross-functional teams and driving process improvements
• Excellent leadership and team management skills
• Proficient in desktop applications: MS Word, Excel, PowerPoint and Outlook Fluency in the English language
• Can work within flexible working hours/shifts including night shift
• Certification in Accounting, Finance, or O2C (e.g., CPAs, Certified Credit Executive) is a plus

Benefits

No information available.