Content Operations Senior Expert

Key Responsibilities

Content operations strategy and roadmap definition

• Establish benchmarks and take a proactive leadership role to identify new opportunities & optimizations for Content Operations.
• Proactively engage with Global Marketing Leads and other stakeholders to align the content operating model vision and strategies.

Continuous improvement and innovation

• Serve as the point of contact for Nestlé Content Studios, Integrated Marketing Services, and Marketing Technologies teams for all Content Operations related topics.
• Continuously evolve the Content Operating Model (process, technology, people) for Content Studios and Content Services by designing and sustaining the service lines, promoting standards, best practices, technology, KPIs, and value framework.
• Collaborate with the Marketing Technologies teams and content studio teams (with agency partners) to define and deploy marketing workflows for the content studios, including onboarding, training plan, support model and evolution roadmap.
• Support the definition and deployment of the Content Services strategy and roadmap (e.g. CGI/Digital Twins, transcreation, media delivery, translation, librarian, Analytics).
• Continuously evaluate new emerging technologies and address areas of innovation for effective and efficient operations.

Project Management & Governance

• Support the governance model for Content Operations with Content Studios, NBS, Procurement and Marketing Technologies teams, define prioritization of initiatives, bring seamless processes and ways of working to improve collaboration in a complex organization.
• Create and maintain project timelines with action plans, governance, and risks assessment for all Marketing Technologies and services initiatives. Collaborate with functional teams to ensure projects are delivered on time and meet all deliverables.
• Conduct cross-functional meetings, facilitate workshops, and track progress on actions, follow-ups, and address any blockers while managing the escalation process.

Measurement and Adoption

• Continuously measures Content Operations performance and adoption, leveraging key performance indicators (KPIs) and dashboards to identify improvement opportunities.
• Advocates the implementation and usage of Global Solutions and Services, shares success stories to increase adoption & satisfaction.
• Supports Category and Zone Lead(s) in developing / implementing the Nestlé Content Operating Model, gathers their feedbacks, requests and address them.

Qualification & Requirements

• Master’s degree, preferably Business or Marketing field.
• Demonstrated experience managing Digital Marketing Content Operations & Production / Transcreation with strong track record, including setting up marketing technologies (8-10 years’ experience within Content Operations with leadership role in Production / Transcreation agencies).
• High levels of proficiency and understanding of operations development methodologies, project management, process / workflow definition and Content MarTech.
• Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic & environment.
• Strong experience in change management, ideally including internal and external stakeholders engagement.
• Experience in effective communication & presentation at different levels within a large corporate organization incl. stakeholders management.
• Preference to have worked in a global environment and with virtual teams.
• Experience in coordinating internal teams and vendors work.
• Strong analytical and problem-solving skills, with the ability to make sound decisions in complex situations.
• Ability to manage multiple projects simultaneously and prioritize effectively.
• You are proficient in English.

Benefits

• Development of expertise in Nestlé’s Shared Services Business
• Immersion in a culturally diverse team
• Local and International Exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal Allowance Card
• Flex Benefits – At NBS you can chose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee) at the office.
• Shop with special discounts for employees
• Company equipment according to professional needs
• Medical Support available at the Office
• E-learning courses and training program to get you where you aim to be
• Career progression and possibilities for International Career