Shared Services Product Manager

Key Responsibilities

Collaboration is a key part of this role. So be prepared to work frequently with the SaaS Operations team and key stakeholders in those business areas to define a Shared Services strategy and roadmap for all systems. This includes the major SaaS platform for customer relationship management (CRM), HR information system (HRIS), business process management (BPM), and enterprise resource planning (ERP) capabilities.

Qualification & Requirements

• Experience managing Salesforce deployments in particular is essential.
• Worked with product management tools and software (e.g., JIRA, Aha, confluence).
• Demonstrable knowledge or certification in data management and/or process improvement is desirable.
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
• Strong project management skills, with the ability to manage multiple initiatives simultaneously and prioritize tasks to ensure timely delivery.
• Flawless communication and interpersonal skills, with the ability to collaborate effectively with diverse teams across technical and non-technical audiences.
• Effective leadership skills, ability to lead and inspire cross-functional teams to deliver.
• Strong analytical and problem-solving skills, with the ability to leverage data to drive decision-making & identify product opportunities.
• User-centric thinking, demonstrating the ability to define and prioritise features based on user needs and feedback to ensure value is delivered to the business.
• Awareness of the Salesforce market context, with a strong understanding of current CRM/ ERP/ EPM/ HRIS trends and emerging capabilities in particular.

Your Experience

• 8+ years’ experience in product management, preferably with at least 5 years’ hands-on experience managing CRM, ERP, or BPM technology tools.

Benefits

No Information Available