Sr Director, Customer Cash Global Process Owner

Key Responsibilities

• End-to-End Process Ownership: Design, maintain, and govern the Customer to Cash process taxonomy and roadmap, ensuring alignment with strategic goals and integration across account maintenance, order management, billing, cash and collections as well as inquiry and dispute resolution
• Process Standardization and Compliance: Develop and enforce standardized policies, procedures, and systems across regions, ensuring compliance with tax, legal, and regulatory requirements.
• ERP Integration Leadership: Collaborate with and support Commercial Operations ERP Ops., IT and project teams to integrate and optimize Customer to Cash processes within ERP systems, ensuring readiness and seamless deployment.
• Governance and Continuous Improvement: Establish and monitor performance metrics (KPIs) and SLAs, leveraging tools like automation and process mining to drive improvements and cost savings
• Stakeholder Collaboration and Technology Enablement: Partner with the Commercial Operations Leaders, Stakeholders and BPO teams to ensure cohesive service delivery, implement enabling technologies, and support change management initiatives

Qualification & Requirements

• Bachelor’s degree in finance, Operations or process management
• Expertise in Customer to Cash processes, including order management, cash applications and customer dispute resolution.
• Experience leading change initiatives including ERP implementation and integration within a global organization.
• Proven ability to design global processes within a GBS or shared services environment.
• Strong leadership, communication, and stakeholder management skills.
• Knowledge of compliance and risk management in procurement and finance operations.

Benefits

In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.).