Director, Global People Services Operations

Key Responsibilities

Strategic Alignment:

• Develop and execute people operations strategies that support and drive the company’s overall vision and business objectives.
• Work with leadership to ensure HR/people policies reflect our core values and long-term goals.
• Utilize data-driven insights to inform people strategies and measure the effectiveness of HR initiatives. Provide regular reports to leadership on how HR metrics align with the company’s mission and impact business growth.

Operational Excellence:

• Oversee and improve HR/people processes such as onboarding, offboarding, employee changes, and payroll management to ensure operational efficiency and compliance.
• Ensure that the company continues to comply with all people-related regulatory requirements and guidelines.
• Continuously optimize processes to ensure they support the company’s evolving goals.
• Provide expert guidance on people-related issues and policies across all functional areas, ensuring alignment with the company’s goals and compliance with legal standards
• Ensure all HR operations comply with global, local, state, and federal regulations, while aligning policies with the company’s mission. Maintain up-to-date knowledge of labor laws and proactively address compliance-related matters.
• Partner with the Talent Acquisition team to attract and retain top talent who embody the company’s values. Work closely with leadership to align talent development strategies with the company’s long-term goals.
• Work with the General Counsel and outside firms to ensure we are in compliance with global, federal and state legislation pertaining to all personnel matters
• Administer and communicate HR policies, procedures, and directives to staff including oversight of Employee Handbooks in each jurisdiction.
• Annually review and make recommendations to executive leadership for improvement of the organization’s policies, procedures, and practices on personnel matters, based on industry trends and innovative practices;

Employee Engagement:

• Develop and implement employee engagement programs that align with the company’s vision, fostering a positive and values-driven work culture. Implement feedback loops to continuously assess and improve the employee experience.
• Build and maintain strong relationships with employees and leadership
• Serve as a trusted advisor on HR-related matters, helping to resolve issues and ensure a work environment that supports the company’s vision of inclusivity, collaboration, and innovation.
• Champion a culture of diversity and inclusion that mirrors the company’s commitment to equality, innovation, and community-building.

Leadership Expectations:

• Operate with the highest level of conduct, integrity, and confidentiality, setting the example for the company.
• Develop and nurture strong cross functional partnerships, driving business results and inspiring a culture of transparency, collaboration, and accountability.
• Serve as a leader of company culture, norms, and conduct.
• Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.

Qualification & Requirements

What You Need to be Successful:

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s preferred).
• Ten or more years of experience in human resources or people operations, with at least five years in a people management role.
• Global HR management experience, including state compliance in the US.
• Strong knowledge of employment law, HR compliance, and HR best practices.
• Experience with HR software (e.g., Workday and Oracle) and familiarity with data analysis.
• Advanced skills with MS Office (Word, Excel, PowerPoint).

Other Key Skills:

• Excellent communication, leadership, and interpersonal skills.
• Proven ability to align HR strategies with broader organizational goals.
• Ability to manage multiple projects, prioritize effectively, and work well in a fast-paced environment.
• Problem-solving mindset with strong attention to detail.
• Must be able to be decisive and pragmatic in evaluating and analyzing situations.

Benefits

The Perks (and these are just a few!):

• Q-Rest Sabbatical Program
• Employee Stock Purchase Plan
• QTS Scholarship for Dependents
• Eagle Club Award Trip Eligibility
• Paid Volunteer and Floating Days
• Tuition Assistance, Parental Leave and Military Leave Assistance

TOTAL REWARDS

• This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
• This position is bonus eligible and may be eligible for equity.