Director HR Operations

Key Responsibilities

• Directs and manages (direct or dotted line) HR operations team members across several global offices
• Design, build, and operationalize a Global HR Service Center based in India, serving the HR needs of a global workforce.
• Lead and manage a cross-regional team of HR professionals located in Europe, the US, and India.
• Develop and implement standardized HR policies, procedures, and workflows across all regions.
• Oversee HR operations functions, including employee lifecycle management, HRIS administration, reporting, and compliance.
• Collaborate with regional HR leaders to develop, recommend, and implement employee policies aligned processes with local laws, regulations, and cultural expectations.
• Drive continuous improvement initiatives to enhance efficiency, employee experience, and service delivery.
• Manage HR technology platforms and ensure optimal utilization of HR tools and systems.
• Monitor and report on key HR metrics and service-level agreements (SLAs).
• Serve as a key advisor on HR operational matters to senior leadership.

Qualification & Requirements

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field.
• 10+ years of experience in HR operations, with at least 5 years in a leadership role.
• Proven experience building or scaling a shared services model in a multinational organization.
• Strong understanding of global HR processes, compliance, and employment laws.
• Experience managing geographically dispersed teams.
• Proficiency in HRIS systems and data analytics tools.
• Excellent leadership, communication, and stakeholder management skills.
• Strategic thinker with a problem-solving mindset.

Benefits

No information available.