Director, Associate Success
Blue Yonder
Europe, United Kingdom, London
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Salary
Rank
Director
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
100% in office
Functions
HR
IT
Legal
Reports to
Level
N-2
Travel Max:
0%
Posting Date
02-05-2025
Description
Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
Key Responsibilities
- Lead and develop a high-performing HR Shared Services team across multiple countries, fostering a culture of collaboration, accountability, and continuous learning.
- Oversee core HR administrative services, including employee onboarding, benefits administration, employee life-cycle processes, employee records management and offboarding.
- Establish and maintain SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) for HR service delivery.
- Identify, partner and drive opportunities for centralization, standardization, and process improvements across HR operations.
- Partner with HR business partners, other regional BYonder Care teams, and business leaders to ensure HR services meet evolving organizational needs.
- Monitor and leverage emerging trends and technologies to maintain a best-in-class HR service delivery model.
- Manage technology platforms, ensuring their effective utilization and integration with business systems.
- Provide mentorship and support to team members, promoting professional growth and development.
- Analyze service delivery metrics and employee feedback to identify areas for enhancement.
- Implement process improvements and automation to increase efficiency, reduce costs, and improve user experience.
- Collaborate with internal and external stakeholders to optimize service delivery.
- Ensure compliance with applicable labor laws, regulations, and organizational policies.
- Oversee the maintenance of accurate and secure employee records in alignment with data privacy standards.
- Act as a key point of contact for escalated HR service issues and ensure timely resolution.
Qualification & Requirements
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 10+ years of experience in HR operations, shared services, or a related field.
- 5+ years in a leadership role managing teams across EMEA.
- 3+ years of experience as HR Business Partner or HR Generalist.
- Proven experience managing HR and case management technology platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM, ServiceNow).
- Solid knowledge of employment laws and regulations across EMEA.
- Strong background in process optimization, change management, and project management.
- Excellent leadership and people management skills.
- Strong analytical and problem-solving capabilities.
- Exceptional communication and interpersonal skills.
- Strong Customer-centric mindset.
- Ability to collaborate and influence across various stakeholders.
- Proficiency in HR technology and data management systems.
Benefits
- Insurance, Health & Wellness
- Financial & Retirement
- Family & Parenting
- Vacation & Time Off
- Other Perks & Benefits…
Company Profile
Blue Yonder
Industry
Software Development
Revenue
$1.28B
Employees
6,000
Fortune 500 Rank
NA
Global 500 Rank
NA
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