HR Shared Services Supervisor

Key Responsibilities

Duties and Responsibilities/Essential Functions

• Supervise and mentor HR Shared Services team members, providing guidance and support to ensure high performance.
• Develop and implement training programs to enhance team skills and knowledge.

Employee Data Management

• Oversee the maintenance and accuracy of employee records in HR systems, ensuring confidentiality and compliance with legal requirements.
• Manage the employee lifecycle processes, including onboarding, transfers, and offboarding.

HR Service Delivery

• Act as the escalated point of contact for employee inquiries related to HR policies and procedures.
• Ensure efficient resolution of employee issues through various communication channels (email, phone, HR portals).
• Escalate complex cases to HR Generalists, HRBP’s as necessary.
• Deliver HR Metrics and reporting to measure/monitor effectiveness of Shared Services.
• Lead and manage HR process/policy change initiatives.

Compliance And Auditing

• Ensure compliance with federal, state, and local employment laws and regulations.
• Support internal and external audits by providing necessary documentation and reports.
• Maintain up-to-date knowledge of employment laws to inform HR practices.
• Manage compliance law poster within each location – ensure compliance.

Process Improvement And Automation

• Identify opportunities for process optimization and automation within HR Shared Services.
• Participate in the implementation of new HR systems and enhancements to existing platforms.
• Develop and maintain clear documentation for HR processes to ensure consistency and clarity.

Qualification & Requirements

• Bachelor’s degree in Human Resources, Business Administration, Human Services or related field preferred or equivalent of combination education and experience.
• Seven years’ recent experience in human resources management/payroll
• PHR or SHRM-CP certification preferred.
• Leadership experience required; formal training strongly preferred.
• Ability to demonstrate sound judgement and effective communication skills (written and verbal).
• Ability to effectively manage stress, including competing work demands and multiple projects at the same time.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Collaborates with others: Builds partnerships and works collaboratively with others to meet shared objectives.
• Courage: Steps up to address difficult issues, says what needs to be said.
• Builds Effective Teams: Builds strong effective teams that apply their diverse skills and perspectives to achieve common goals.

Benefits

• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: At least 120 hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.