Executive Director, Client Tax Operations – Control Management

Key Responsibilities

• Lead the Client Tax Operations (CTO) Control Management team, ensuring effective oversight of tax-related processes and controls, and execution of the CIB’s controls management agenda.
• Cultivate a proactive risk and control culture with proven evaluation strategies and change management protocols.
• Foster an inclusive culture to attract, develop, and retain diverse talent, enhancing employee engagement.
• Promote continuous learning and development within the team and supported Operations teams.
• Partner with colleagues across the firm, including legal, compliance, risk, audit, and technology, to drive consistent operational risk practices.
• Act as a subject matter expert on control policies, compliance requirements, and industry best practices.
• Implement robust data analysis and management strategies to monitor CTO health and identify risks.
• Collaborate with cross-functional teams for accurate process execution and risk mitigation.
• Prepare and present reports and recommendations to senior management and stakeholders.
• Drive continuous improvement initiatives and stay current with tax law changes.
• Lead interactions with audit, compliance, and regulators, and manage key metrics to inform on the risk and control environment.

Qualification & Requirements

Required Qualifications, Capabilities, And Skills

• 6+ years of experience in tax operations, controls, or a related field, with a focus on data analysis and risk management
• Bachelor’s degree in Accounting, Finance, Taxation, or a related field
• Experience leading a global function within a regulated financial services environment
• Strong analytical skills with the ability to interpret complex data and provide actionable insights
• Strong data orientation and ability to lead on data culture, practice development and tooling: proficiency in data management tools and software (e.g., Excel, SQL, Tableau)
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely
• Demonstrated experience in risk management and the development of control frameworks
• Strong leadership and team management skills, with a track record of successfully leading and developing high-performing teams
• Detail-oriented with a commitment to accuracy and quality
• Highly disciplined self-starter, with the ability to execute in a fast-paced, results-driven environment

Preferred Qualifications, Capabilities, And Skills

• Experience in managing a geographically distributed team

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include:

• Comprehensive health care coverage
• On-site health and wellness center
• A retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.