UK Head of People Shared Services
Merlin Entertainments
Europe, United Kingdom, England, Basingstoke
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Salary
$99,475 Per Year
Rank
Director
Responsibility
Functional Tower Lead
Scope
Global
Workplace
Hybrid
Functions
HR
Reports to
Level
N-2
Travel Max:
0%
Posting Date
02-02-2025
Description
Due to continuing growth and development of Merlin’s attractions and brands on a global scale, we are looking for a UK Head of People Shared Services to join our Group People team on a permanent basis. The role will be based at Basingstoke office, with a hybrid element for those looking for more flexibility.
As the UK Head of People Shared Services, you’ll play a key role in designing and launching our new UK People Services function. This is your chance to be at the forefront of a global transformation, ensuring exceptional service delivery and building a team that drives innovation, collaboration, and excellence.
Key Responsibilities
Lead the Way
- Build and manage a talented UK People Shared Services team.
- Drive integration into the Global Shared Services strategy, expanding across others regions in EMEA and APAC.
Drive Operational Excellence
- Ensure seamless service delivery with tech and optimised processes.
- Use data insights to improve performance and enhance experiences.
Foster Stakeholder Collaboration
- Build strong relationships with People teams, leadership, and global peers.
- Communicate updates and align on service goals.
Ensure Compliance and Governance
- Oversee UK employment law, GDPR, and health/safety compliance .
- Develop governance frameworks for accountability and consistency .
Show Functional Expertise
- Lead teams in Employee Relations, People Operations, Talent Acquisition, and Service Enablement, delivering exceptional support and service.
Qualification & Requirements
- Bachelor’s degree in human resources, Business Administration, or related field required
- Considerable experience of leading a People team responsible for generalist support and leadership is required
- Experience in a People shared service environment is preferred
- Project management and Six Sigma skills preferred
- Hospitality experience preferred
- Budgeting and financial acumen preferred
Benefits
Benefits include Pension, Life Assurance, discretionary company bonus, 25 days’ holiday plus bank holidays, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, an Enjoy the Ride pass which entitles you and 5 loved ones unlimited entry into your regional attractions, 25% discount in our retail shops and restaurants and 40% discount on LEGO, plus lots more!
Company Profile
Merlin Entertainments
Industry
Entertainment Providers
Revenue
$2.76B
Employees
30,000
Fortune 500 Rank
NA
Global 500 Rank
NA
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