Chief Administrative Officer

Key Responsibilities

Leadership & Management:

• Oversees the daily operations of all shared services functions, ensuring efficiency, effectiveness, and alignment with our objectives. Shared service functions may include the following areas: Human Resources (we refer to as Grow People), Brand, Communications, Finance, Legal, Risk, Information Technology, Sustainability, Diversity, Equity & Inclusion, and Government Relations.
• Provide strategic direction to leadership and other associates within the shared services functions.
• Foster a collaborative, innovative, and inclusive work environment that encourages the development of high-performing teams.
• Serve as a senior team member of Krause Group, representing our purpose, mission, vision, and values to positively contribute to company culture.

Strategic Decision-Making:

• Act as a key decision-maker in regard to shared service-related matters on behalf of the Founder and CEO, ensuring that all operational decisions align with our vision and long-term goals.
• Collaborate with the executive team to develop and implement strategies that drive organizational growth and sustainability.
• Evaluate and optimize brand processes, leveraging technology and best practices to enhance operational efficiency.

Operational Excellence:

• Drive continuous improvement initiatives within the shared services function to achieve operational excellence and cost-effectiveness.
• Ensure that the shared services team delivers high-quality support to all brands, meeting service level agreements (SLAs).
• Manage the annual operating plan for the shared services function, ensuring financial responsibility and alignment with our overall financial goals.

Stakeholder Engagement:

• Serve as a liaison between the shared services function and other brands, fostering strong relationships and effective communication.
• Represent the organization in external meetings, conferences, and events.
• Engage with key stakeholders, including associates, partners, and community leaders, to promote our values and mission.
• Other duties as assigned

Qualification & Requirements

Experience:

• Minimum of 7 years of experience in a senior leadership role, preferably in a shared services or operational capacity.
• Demonstrated experience managing multiple brands within a parent company structure, effectively driving growth and alignment across diverse brand portfolios.
• In-depth knowledge of shared services models, including experience in centralizing functions.
• Demonstrated ability to lead large, cross-functional teams across multiple departments, ensuring cohesive and efficient operations.
• Extensive experience in developing and implementing operational strategies that enable brand growth, optimize processes, and improve service delivery
• Strong background in financial management, including annual operating plans (AOP) and long-range plans (LRP)
• Ability to navigate complex organizational structures and dynamics.
• Excels in environments characterized by volatility, uncertainty, complexity, and ambiguity.

Minimum Skills and/or Knowledge Required:

• Strong strategic thinking, problem-solving, and decision-making skills.
• Excellent interpersonal, communication, and negotiation abilities.
• Effective stakeholder engagement and communication skills, capable of building consensus and fostering collaborative partnerships.
• Excels in environments characterized by volatility, uncertainty, complexity, and ambiguity.
• Experience in formulating recommendations and/or solutions to complex issues. Critical thinking to identify, assess and develop potential solutions from a complex fact pattern or situation.
• Fluency in Italian preferred.
• Ability to travel internationally up to 15% of the time.

Benefits

We offer a competitive PTO schedule, paid holidays, health, dental and vision insurance, 401(k) plan, tuition reimbursement, and paid parental leave. Whether you’re looking to learn a new skill or try a new career path, our philosophy of growth and development is designed to help you pursue your passion.