Transition/Service Delivery Manager

Key Responsibilities

• Provides effective project management of market transitions through implementation of agreed change management methodologies
• Plans, schedules, and monitors execution of project tasks
• Engages proactively with the market finance teams to ensure communications, HR & process changes are completed effectively
• Liaises between the retained Dentsu organisation and the shared service partner including reviews on efficiency improvements
• Evaluates and reviews contractual and operational Service Level Agreements and approve any action plans resulting from service performance failures
• Participates in and leads governance forums to ensure the quality of services provided by any shared service partner
• Liaises with other regional CI teams and GPO teams to drive best practice and operational improvements through the introduction of technology-enabled solutions
• Supports implementation of target systems architecture by identifying required process changes and supporting change management efforts
• Reviews available benchmark data and service management surveys to identify areas for improvement
• Provides local transition support for new corporate system integrations and operating models

Qualification & Requirements

• Bachelor’s degree in Finance or Accounting
• 6-8 years’ experience in a finance, prior shared services experience/BPO is a plus
• Excellent written and verbal communication skills
• Independent self-starter with problem solving skills
• Strong organization abilities and the ability to multi-task in a fast-pace environment
• Strong team collaborator with all levels of employees, management, and external agencies
• Attention of detail

Benefits

A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available.