Regional Head, HR Shared Services (HRSS) (Director)

Key Responsibilities

Leadership and Strategy:

• Develop and implement the HR Shared Services strategy, aligned with the bank’s overall HR and business objectives.
• Lead a high-performing team, ensuring skills development to meet the specific needs of the banking sector.
• Collaborate with the COEs to support the bank’s people strategy, focusing on compliance, efficiency, and innovation.

HR Operations:

• Manage end-to-end HR operations; payroll, benefits administration, employee records from on-boarding to off-boarding, staff licensing and HR systems.
• Ensure the accurate and timely delivery of payroll and benefits, with strict adherence to financial regulations.
• Oversee employee data integrity and reporting, ensuring compliance with banking and financial industry standards.

Process Improvement and Automation:

• Drive operational efficiency by implementing process improvements and leveraging automation to streamline workflows.
• Standardize HR processes across Asian regions while balancing local compliance needs.
• Monitor and evaluate processes to ensure alignment with financial sector regulatory requirements.

Technology and Systems:

• Lead the implementation and optimization of HR systems, tailored to the banking industry’s needs.
• Ensure integration of HR systems with other bank-wide platforms for seamless reporting and analytics.
• Monitor emerging HR technology trends, focusing on tools that enhance compliance, data security, and service delivery.

Compliance and Risk Management:

• Ensure full compliance with labor laws, banking regulations, and data privacy standards.
• Mitigate operational risks related to HR services by implementing robust controls and audits.
• Maintain employee data security in accordance with financial sector cybersecurity standards.

Stakeholder Engagement:

• Act as the primary point of contact for HR service delivery to banking leaders, auditors, and regulators.
• Build and maintain strong relationships with internal HR teams, regulatory bodies, and external service providers.
• Partner with business leaders to address workforce-related challenges and opportunities specific to the banking industry.

Change Management:

• Promote a culture of compliance, innovation, and service excellence within the HR Shared Services team.

Qualification & Requirements

Education:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Certification in HR is a plus.

Experience:

• Min 10 years of HR Operations experience , with at least 6 years in a leadership role within the banking or other fields
• Proven expertise in managing HR operations in a regulated, regional environment.

Skills and Competencies:

• Strong knowledge of HR processes, systems, and regulatory requirements specific to the banking industry.
• Experience with financial industry compliance standards.
• Proficiency in HRIS platforms (e.g. Oracle) and payroll systems.
• Advanced analytical and problem-solving skills, with a focus on mitigating operational risks.
• Strong leadership, communication, and stakeholder management abilities.

Attributes:

• Detail-oriented with a deep commitment to compliance and accuracy.
• Strategic thinker with the ability to execute in a fast-paced, high-regulation environment.
• Customer-focused mindset with a passion for improving employee experience

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…