Director, People Services

Key Responsibilities

• Oversee and manage HR shared services, including Onboarding, Offboarding, HRIS & Master Data, Internal Communication, and Rewards operations, ensuring alignment with the operating model to deliver exceptional employee experiences and optimize resource efficiency.
• Develop and manage HR operational strategies that reflect business needs, define key performance metrics, and create a tactical framework for operational excellence aligned with the global HR strategy.
• Lead the successful implementation and communication of HR initiatives, providing visibility into key milestones and progress to employees and management teams.
• Influence the development of country-specific HR policies, procedures, systems, and initiatives, ensuring they are aligned with business goals and deliver measurable outcomes.
• Create business-focused HR performance metrics and functional dashboards/scorecards, providing comprehensive analytics for both business and HR teams.
• Collaborate with subject matter experts from HR functional teams and cross-functional departments to drive continuous improvement efforts across HR processes.
• Lead initiatives to improve HR services, leveraging innovative solutions (e.g., HRIS, local tools, methodologies) while ensuring compliance with Group HR processes and procedures.
• Work closely with cross-functional teams to develop and manage HR budgets, analyze trends, and prioritize budget allocations in collaboration with country HR teams.
• Develop and implement HR vendor management strategies to enhance service efficiency and optimize HR service delivery.
• Cultivate and maintain strong relationships with HR Business Partners and business leaders to ensure alignment and support across HR initiatives.

Qualification & Requirements

Functional Skills and Knowledge

• Proven ability to coordinate and manage complex cross-functional projects while balancing multiple competing priorities and perspectives.
• Strong consultative and solution-focused mindset, with a focus on delivering effective outcomes.
• Experience with HRIS and a solid understanding of process improvement methodologies.
• Proficient in office productivity tools and analytics platforms.
• Fluent in both Thai and English, with excellent written and verbal communication skills.
• Minimum of 5 years of experience in Human Resources.

Education

• Bachelor’s degree in related discipline is preferred.

Benefits

No information available.